Between 2008 and 2010, three independent studies of the Commonwealth’s Human Resources function were conducted, by Gartner, the Hackett Group and Accenture.
- HR functions are labor intensive, with a heavy reliance on manual transactions
- The allocation of resources to high-volume transaction are significantly higher than the industry standard
- Business processes are inconsistent across the Executive Branch and fail to make use of technology and automation
- Resources to strategic and workforce enhancement functions that support a high performing workforce are not adequately allocated
On January 26, 2010, Executive Order 517 was issued and charged the Executive Department HR community with implementing a plan to enhance the efficiency and effectiveness of human resource service delivery. Our partnership is called MassHR.
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