This is the preliminary report on the progress toward achieving the FY17 targets.

Administration and Finance —Secretary Kristen Lepore

AGENCY

FY17 METRIC

FY17 TARGET

FY17 PROGRESS

Executive Office for Administration and Finance (A&F)

Develop and manage a balanced FY 2017 operating budget

Sign and maintain a balanced operating budget through FY 2017 (6/30/2017)

The FY 2017 operating budget was signed on July 8, 2016 and A&F continues to monitor revenues to ensure the budget remains balanced in FY 2017

Division of Administrative Law Appeals (DALA)

Number of cases in retirement-case backlog

30% reduction in backlog of retirement cases

6.9% reduction in backlog of retirement cases as of 1/19/2017



Appellate Tax Board (ATB)

Number of pending appeals

Reduce combined inventory to 6,000 appeals (non-telecom cases)

Reduced combined inventory to 4,600 appeals (non-telecom cases) as of 12/31/2016

Mediation sessions held

Hold 60 Mediation sessions

Over 90 Mediation sessions were scheduled, of which the vast majority were settled without trials as of 12/31/2016



Civil Service Commission (CSC)

Number of disposed appeals

Dispose of 75% of all appeals filed within 9 months

Disposed of 79% of all appeals filed within 9 months as of 12/31/2016

Percent of decisions overturned

Ensure that less than 5% of all decisions issued are overturned

3% of all substantive decisions issued by the Commission were overturned as of 12/31/2016

 


Division of Capital Asset Management and Maintenance (DCAMM)

Percent of online certification applications/renewals

90% of all certification applications/renewals be completed online by end of FY 2017

82% of applications received  (including new apps and renewals) have been electronic as of 1/24/2017

Percent of projects with electronic distribution plans

85% of all projects to have plans distributed electronically across FY 2017

100% of eligible plans distributed electronically as of 1/24/2017

 

 

Department of Revenue (DOR)

Level of resolution at audit; number of incoming disputes to appeals and litigation

10% reduction in number of incoming disputes to appeals and litigation by 12/31/16

3.6% reduction in number of incoming disputes to litigation and 50% increase in number of incoming disputes to appeals as a result of operational changes as of 12/31/2016

Number of cases in Appeals

10% reduction in number of cases in appeals by 12/31/16

7.5% increase in number of cases in appeals as a result of operational changes as of 12/31/2016

Number of audit cases going to Appeals

25% reduction in number of audit cases going to Appeals by 12/31/16 (restrict small case pipeline)

75% reduction in number of audit cases going to Appeals as of 12/31/2016

Turnaround time for abatements

10% reduction by 12/31/16

96% reduction as of 12/31/2016

Group Insurance Commission (GIC)

Level of savings achieved in Employee Group Waiver Program

Achieve Employee Group Waiver Program projected savings of $35M

Projected Employee Group Waiver Program savings of $36.9M as of 1/24/2017

 

 

Human Resources Division (HRD)

Average call wait time (at Employee Service Center, ESC)

Will not exceed 3 minutes 90% of the time; will not exceed 2 minutes 50% of the time

Wait times were below 3 minutes 100% of the time; wait times were below 2 minutes 90.6% of the time as of 1/17/2017.

Hiring: Time to fill management and non-management positions

A 30% reduction in time to fill for the agencies that have stabilized in their use of MassCareers (to 85 days)

27% reduction in time to fill (to 89 days) as of 1/17/2017

Hiring: Time to fill mid and senior management positions

A 30% reduction in time to fill for the agencies that have stabilized in their use of MassCareers (to 112 days)

12% reduction in time to fill (140 days) as of 1/17/2017

 

MassIT

Number of online license/permit application forms on Mass.gov

20% increase by June 30, 2017

95% increase as of 1/19/2017

Number of school districts with Wi-Fi

100% increase

148% increase as of 1/19/2017

 

 

Massachusetts Office on Disability (MOD)

Client service calls wait time

50% reduction in wait time to follow up with clients

90% reduction in wait time to follow up with clients as of 1/24/2017 (from 3 weeks to 72 hours)

Number of training opportunities to Title II Entities

25% increase in training opportunities to state and local government entities

100% increase in training opportunities to state and local government entities as of 1/24/2017 (from 24 to 48)

 

Operational Services Division (OSD)

Number of registered businesses in COMMBUYS

Increase to 25,000 by June 30, 2017

18,483 registered businesses in COMMBUYS as of 1/25/2017

Level of annual spending captured in COMMBUYS

Increase to $320M for FY 2017

$223M of annual spending captured in COMMBUYS as of 1/25/2017

Number of businesses enrolled in the Small Business Purchasing Program

Increase number of businesses to 3,000 by June 30, 2017

1,245 businesses enrolled as of 1/25/2017

 


State Library

Number of transcribed House and Senate Journals

10,000 House and Senate Journals

Transcribed 10,000 House and Senate Journals as of 1/23/2017

Number of scanned state and municipal reports

500 scanned state and municipal reports

Scanned 500 state and municipal reports as of 1/23/2017