What is the Integrated Facilities Management (IFM) initiative?

Building on the Administration’s commitment to change the way government does business, the Commonwealth is taking steps to improve and integrate the management of state-owned facilities.

Executive Order No. 543, Implementing Integrated Facilities Management was signed on July 24, 2012.

The Division of Capital Asset Management and Maintenance (DCAMM) is leading this effort as the state agency that will be assuming increased responsibility for facilities management (IFM) across the Commonwealth.  DCAMM has developed an IFM Blueprint for coordinating and integrating management of facilities across the Commonwealth.

To ensure that DCAMM has the support of a range of stakeholders from across the Commonwealth, the Commonwealth Facilities Advisory Council (CFAC) was created in August of 2011 and includes public labor and private sector representation.

IFM will likely require targeted investments in facilities and staff to achieve the Commonwealth’s objectives for management of state-owned facilities.                                      

What do we mean when we say integrated facilities management?

IFM encompasses all of the activities in the Commonwealth that are focused on managing, maintaining and supporting fully operational buildings throughout their lifecycle. All business units play a role in this process.  The following partial list of day-to-day FM services provides a healthy and safe environment for the Commonwealth’s critical programs:

♦  Operations and Maintenance    ♦  Elevators and Escalators    ♦ Landscaping    ♦ Accessibility    
♦ Security    ♦ Janitorial    ♦ Energy and Utilities

Why is DCAMM pursuing IFM?

State facilities, along with the staff who manage those facilities, play a critical role in the services that the Commonwealth delivers to residents across the state.  Historically, management of state-owned facilities has been agency- and location-driven. This has resulted in facilities organizations and functions that operate in silos, with limited standardization and sharing of resources.  IFM is the effort to “bring it all together”, use our resources in the most effective way to service the needs of agency customers, as well as to protect and improve the maintenance of the assets of the Commonwealth.

What is the vision for IFM?

The vision for the IFM initiative is to enable Commonwealth agencies to enhance their focus on program service delivery as DCAMM assumes more responsibility for providing customer focused, high quality, and cost effective facilities management services.

How have we organized IFM planning and implementation?

DCAMM has developed an IFM Blueprint for coordinating and integrating management of facilities across the Commonwealth.

The IFM Blueprint was completed in 2012, with implementation of IFM in ongoing phases.

The IFM Open Door , our IFM Newsletter is a vehicle for communication about IFM, especially the implementation of the Regional Operating Model using shared services.


The Governor's Capital Investment Plan FY2013 discusses how the IFM initiative will allow the Commonwealth to use facility resources in the most effective way to service the needs of agency customers and help them deliver on their mission.

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