Section 1

In September 2000, Governor Cellucci and Lieutenant Governor Swift commenced the Commonwealth's E-Government Initiative. The Commonwealth had been recognized as a leader in the early adoption of electronic government (E-Government) applications. These applications provided services more quickly and effectively to the citizenry and businesses of Massachusetts. Several contain sophisticated functions that have received awards and been recognized as leading sites in the country. Even with these successes, there remained recognition that much more could be done to achieve a coherent view of government.

The E-Government Task Force was created to provide oversight for development of the vision, strategic intent and conceptual direction for the Commonwealth's E-Government future. The Task Force was formed from the highest levels of public and private leadership within the Commonwealth to concentrate on strategic and policy issues. The goal of the E-Government effort is to transform the way in which the Commonwealth interacts with its customers: businesses, citizens, other government entities, and employees. As the Governor said at the time, "The goal of the more than 60 members of the public-private task force is to create a full service government that people can bring into their home or their business on their own schedule." This Task Force approved the first step in this new vision, a project to develop an E-Government Strategic Plan and Implementation Roadmap.

This document delivers the results of the project. This report is the product of the staff, vendors, work groups, and Steering Committee members working diligently on its behalf. The report recommends 17 programs to be implemented over six years representing a total of $93 million development costs and expected to generate benefits of $250 million for the Commonwealth.

The remaining sections of this report are as follows.

Section 2: The Benefits of E-Government

Section Two elaborates the benefits of E-Government and how only a properly operating portal can capture them. It discusses how the portal can substantially enhance the power of government to reach its customer at their convenience- on his schedule and in his venue.

Section 3: Massachusetts E-Government Today

Section Three discusses the state of Massachusetts E-Government today, using the framework of Publish, Interact, Transact, Integrate and Transform. This section also discusses how Massachusetts has integrated its web services into the agency systems through an analysis of IT readiness.

Section 4: An Enterprise-wide E-Government and Portal Program

Section Four provides an overview of the programs selected for implementation, including an introduction of the elements of the government portal. It reviews their combined costs and benefits and how each serves a distinct technical purpose or an important constituency in the Commonwealth.

Section 5: The Programs

Detailed descriptions of the programs prioritized by the Steering Committee are provided in Section Five. The descriptions include discussions of the need for this program, the targeted customer group, the possible impact on customers, the cost to implement the program, the need for the shared services, and the benefits attendant to the individual program. Each write-up also outlines any possible organizational or legal barriers to implementation.

Section 6: Task Force Workgroup Reports

Section Six details the results of the Workgroups regarding the overarching policies that will affect E-Government in regards to governance, policy and legal framework, accessibility and the digital divide, marketing and branding, and funding and revenue generation.

Section 7: Implementation Roadmap and Next Steps

Section Seven discusses the overall implementation schedule of the various programs taken together as a single coordinated effort. It provides a roadmap to moving the Commonwealth from its State website to a true E-Government program.

Acknowledgements

This document was jointly developed by the Accenture project team the Commonwealth's E-Government project team. This report was reviewed and edited by the E-Government Steering Committee and the members of the Governor's Task Force on E-Government.

The eStrategy is the product of a unique cooperation among members of Massachusetts' executive branch, Constitutional Officers, Legislature, Judiciary, as well as many members of the private sector who loaned their time and expertise to the Commonwealth. It has received the sustained attention of the highest officers in state government and represents a concerted effort to remake E-Government in the Commonwealth.

The E-Government Task Force is co-chaired by Governor Paul Cellucci and Robert Davis, Vice Chairman of Terra Lycos, Inc. The E-Government Task Force is a public-private entity comprising many of the senior policymakers of the Commonwealth as well as executives from the private sector. The membership includes most of the Cabinet, all of the Constitutional officers, the Speaker of the House and the President of the Senate, as well as the Chief Justice of the Trial Court. The Task Force truly represents the entire Commonwealth and not just the Governor's administration. The full list of 74 members of the Task Force is contained in Appendix 1.

The E-Government Steering Committee and the E-Government Work Groups conducted much of the work requested by the Task Force.

The central coordinating body of this effort has been the E-Government Steering Committee, chaired by the Secretary of Administration & Finance, Stephen Crosby. The Steering Committee met bi-weekly to discuss issues facing the E-Government program. Reporting to the Steering Committee were the teams of the Chief Information Officer, David Lewis, the director of the Strategic Planning Group of the Information Technology Division (ITD), Val Asbedian, and the E-Government Coordinator Claudia Boldman. Working for the Steering Committee has been a team from Accenture, formerly known as Andersen Consulting. Edward R. ("Russ") Meekins, Andrew F. Saxe, and Mark D. Raymond led the Accenture team.

Reporting to the Steering Committee were five Work Groups, charged with investigating particular issues critical to improving E-Government services. These groups, supported by key members of the ITD Strategic Planning Staff, were as follows:

  • Policy and Legal Framework, Ray Campbell, Executive Director of Mass Interaction, Chair
  • Marketing and Branding, John Rourke, Principal, Radius Capital Partners, Chair
  • Funding and Revenue Generation, Frederick Laskey, Commissioner of Revenue, Chair
  • Accessibility and Digital Divide, Jennifer Davis Carey, Director of the Office of Consumer Affairs and Business Regulation, Chair
  • Organizational Supports and Governance, Dan Grabauskas, Registrar of Motor Vehicles, Chair

The Task Force and the Steering Committee in Massachusetts have been unique in that senior policy makers involved in this effort have made themselves continuously available for this effort. It is rare for a Task Force to comprise all branches of government as well as prominent members of the private sector. This dedicated and selfless participation of all in this initiative has positioned Massachusetts to achieve the vision articulated by Governor Cellucci during the kick-off meeting on September 13 th:

"The Commonwealth's enterprise portal needs complete cooperation to meet its full potential. But just as much, the new version of the state government needs full integration, so that consumers and businesses can achieve true 'one-stop shopping.' We will not look at state government as a series of separate departments and agencies, each with its own homepage, but as one government that provides information and services in a seamless and coordinated manner."