I. Introduction

1

II. The Benefits of E-Government

2

III. Massachusetts E-Government Today

3

IV. Moving Forward: An Enterprise-wide E-Government & Portal Program

4

V. New Investment for the Commonwealth E-Government Programs

5

VI. Task Force Workgroup Reports

6

VII. Implementation Roadmap and Next Steps

7

VIII. Appendices

8

1. E-Government Task Force Members

2. E-Government Interviewees

3. E-Government Flanking Programs

4. Mapping the Massachusetts Web Site

Web Services Matrix

5. Task Force Workgroup Member Lists