• Content publishing for portalized websites

    Technical user documentation and training materials for agencies using Percussion for publishing portal content on Mass.Gov. (CommonWiki user login required to access this area.)

  • Content publishing for non-portalized websites

    Technical user documentation and training materials for agencies using Percussion for publishing HTML websites on Mass.Gov. (A CommonWiki user login required to access this area.)

  • Website reports and statistics

    Reporting and statistical information for state agencies that are hosted on Mass.Gov. (A CommonWiki user login required to access this area.)

  • Web Accessibility Standards

    These standards are intended for use by all state agencies and their contractors to address accessibility issues in web page design and application development.

  • Getting website technical support

    Information for portalized and non-portalized sites about how to get technical support if you are having problems with your website.

  • Percussion CMS Training

    Get information on upcoming training classes or view materials used in previous classes.

  • Friendly URLs & Virtual Friendly URLs

    Guidance on when and why to use a friendly URL, or virtual friendly URL, and how to request implementation.
  • Mass.Gov chargeback

    Customers received memo billing in FY 2009 regarding this new charge implemented in FY 2010. This page reflects some frequently asked questions and their responses compiled to assist customers with this chargeback.

Enterprise web standards

  • Web Accessibility Requirements
    State agencies should strive to make their web content accessible for for customers using assistive technologies on the internet. Contains baseline standards for creating accessible websites, how to audit an existing site for accessibility and additional resources.
  • Web Addresses and Hosting
    These policies are to ensure secure, reliable, cost-effective websites, as well as present a customer-centric, single face of government. It's also important to us that residents recognize the valuable services state government delivers, which is obscured when agencies use a .com, .org or .edu address.