• Content publishing for portalized websites

    Technical user documentation and training materials for agencies using Percussion for publishing portal content on Mass.Gov. (CommonWiki user login required to access this area.)

  • Content publishing for non-portalized websites

    Technical user documentation and training materials for agencies using Percussion for publishing HTML websites on Mass.Gov. (A CommonWiki user login required to access this area.)

  • Website reports and statistics

    Reporting and statistical information for state agencies that are hosted on Mass.Gov. (A CommonWiki user login required to access this area.)

  • Mass.Gov chargeback

    Customers received memo billing in FY 2009 regarding this new charge implemented in FY 2010. This page reflects some frequently asked questions and their responses compiled to assist customers with this chargeback.
  • Overview of usability testing

    Detailed step-by-step outline on everything from planning the test, conducting the test, and post-test activities.

What is a Friendly URL?

Information on what a friendly URL is, why to use it and when to use it.

Request a Friendly URL

Please follow these directions when requesting implementation of a friendly URL.

Web Accessibility Requirements

State agencies should strive to make their web content accessible for for customers using assistive technologies on the internet. Contains baseline standards for creating accessible websites, how to audit an existing site for accessibility and additional resources.

Web Addresses and Hosting

These policies are to ensure secure, reliable, cost-effective websites, as well as present a customer-centric, single face of government. It's also important to us that residents recognize the valuable services state government delivers, which is obscured when agencies use a .com, .org or .edu address.