• Service Account Management

    The Service Account Manager (SAM) is the primary business contact for a customer of the Information Technology Division (ITD). The primary responsibility of the SAM is to manage the overall and ongoing business relationship with the customer through proactive, open, responsive and collaborative account management.
  • Operations

    Enterprise Operations provides IT operational support for all of MassIT's customers.
  • COMiT Service Desk

    COMiT is a web based Service Management tool that conforms to ITIL standards to improve the service management process across the Commonwealth.