• Service Account Management

    The Service Account Manager (SAM) is the primary business contact for all MassIT customers. The SAM manages the overall and ongoing business relationship with the customer through proactive, open, responsive, and collaborative account management.
  • Operations

    Enterprise Operations provides IT operational support for all of MassIT's customers.
  • COMiT Service Desk

    COMiT is a web based Service Management tool that conforms to ITIL standards to improve the service management process across the Commonwealth.