The Service Account Manager (SAM) is the primary business contact for a customer of the Information Technology Division (ITD). The primary responsibility of the SAM is to manage the overall and ongoing business relationship with the customer through proactive, open, responsive and collaborative account management.

Customers can get help by using COMiT, a self-service web tool, or by contacting Commonhelp by email or by phone.

COMiT is a web based Service Management tool that conforms to ITIL standards to improve the service management process across the Commonwealth.