Granting an employee security access to COMiT gives the person the ability to submit service requests. Even though requesting a service may ultimately incur cost to your agency, agencies will never incur new additional costs due to a COMiT Service Request without following chargeback procedures, including obtaining appropriate approvals.
1 Go into COMiT and click 'New Service Request'
2 Confirm the populated fields (Reported By, etc) are correct. Modify information if necessary.
3 Populate the Summary and Details fields with appropriate information.
4 Select the correct Classification (60202010:Request Access to Service Desk/Catalog)
5 Answer required fields in the Request Access portlet.
6 Click the Submit button to finalize your Service Request.
The ability to perform tasks in COMiT is dependent on the user's security status. Various options are available:
|Security Status||Actions Available|
|End Users||can enter a service request and track its status.|
|Senior End Users||can enter a service request and track its status. They can also track the status of all service requests for their group.|
Reviewed September 16, 2013
Created December 6, 2010; Information provided by the Integration Group