Here is a list of the terms used in the former system and what that name has changed to in COMiT:

In E2E Service Desk it wasIn COMiT it is
Change OrderService Request
Change Management Change OrderChange Requests
Workflow tasksWork Orders and Job Plans
CategoryClassification
Requirements/PropertiesAttributes
GroupOwner Group
AssigneeOwner
StatusStatus and Progress
ScoreboardStart Center
AnnouncementBulletin Board
Joint ResolutionActivities Task


The ability to perform tasks in COMiT is dependent on the user's security status. Various options are available.
 

Please contact CommonHelp if you need further assistance.

 


Reviewed September 16, 2013

Created December 6, 2010; Information provided by the Integration Group