Go to Mass.gov home.
  • State Offices & Courts
  • State A-Z Topics
  • State Forms

No Active Alerts

  • Skip to main content
  • Need help resizing text?
The Official Website of the Executive Office for Administration and Finance
Administration and Finance

Main Menu

  • Budget, Taxes & Procurement
    Expand Budget, Taxes & Procurement
    • State Budget
      • FY14 Budget Information
      • FY2013 Budget Information
      • FY12 Budget Info.
      • more... of State Budget
    • Taxes
      • Individuals and Families
      • Businesses
      • Information for Tax Professionals
      • more... of Taxes
    • Procurement Information
      • Buy From a State Contract
      • Sell to the State
      • Conduct a Procurement
      • more... of Procurement Information & Resources
    • Capital Finance
      • Capital Budget & Investment Plan
      • I-Cubed
      • Debt Management
      • more... of Capital Finance
    • Administrative Bulletins
      • Review of Administrative Bulletins (ANF 1) doc format of Review of Administrative Bulletins (ANF 1)
      • Federal Grant Administration (ANF 3)
      • Fringe Benefits, Payroll Taxes and Indirect...
      • more... of Administrative Bulletins
    • Spotlight on A&F Agencies
      • Governor Patrick Signs On-time, Balanced...
      • Patrick-Murray Administration Breaks Ground on...
      • Staff from the Exec. Office volunteer through SERV
      • more... of Spotlight on A&F Agencies
    See all 8 topics in Budget, Taxes & Procurement

    Administration & Finance Agency List

    • Appellate Tax Board
    • Bureau of the State House
    • Civil Service Commission
    • Dept. of Revenue (DOR)
    • Division of Administrative Law Appeals
    • Div. of Capital Asset Management & Maintenance (DCAMM)
    • Group Insurance Commission
    • Human Resources Division
    • Information Technology Division
    • State Library
    • Massachusetts Developmental Disabilities Council
    • Massachusetts Office on Disability
    • Operational Services Division
    • Mass Teachers Retirement Board
    • Public Employee Retirement Admin. Comm.
  • Employment, Equal Access, Disability
    Expand Employment, Equal Access, Disability
    • State Jobs
      • Find a State Job
      • CEO Regions Defined
      • Employment Application doc format of Employment Application
      • more... of Employment Opportunities
    • Civil Service
      • Massachusetts Automated Civil Service
      • Civil Service News & Updates
      • Civil Service Overview
      • more... of Civil Service Information
    • Disability Information and Resources
      • Abuse, Neglect & Personal Safety
      • Access, Community Living and Technology
      • Advocacy & Civil Rights
      • more... of Disability Information and Resources
    • Diversity, Access & Opportunity
      • Affirmative Action Policy
      • Model Employer
      • Diversity in The Commonwealth
      • more... of Diversity, Access & Opportunity
    • Employee Programs & Training
      • SERV
      • Charitable Campaign
      • EILB
      • more... of Employee Programs & Training
    • HR Policies
      • Alternative Work Options
      • CEO & NIH Agency Users
      • COOP / COG
      • more... of HR Policies
    See all 10 topics in Employment, Equal Access, Disability

    Administration & Finance Agency List

    • Appellate Tax Board
    • Bureau of the State House
    • Civil Service Commission
    • Dept. of Revenue (DOR)
    • Division of Administrative Law Appeals
    • Div. of Capital Asset Management & Maintenance (DCAMM)
    • Group Insurance Commission
    • Human Resources Division
    • Information Technology Division
    • State Library
    • Massachusetts Developmental Disabilities Council
    • Massachusetts Office on Disability
    • Operational Services Division
    • Mass Teachers Retirement Board
    • Public Employee Retirement Admin. Comm.
  • Property Management & Construction
    Expand Property Management & Construction
    • Design & Construction of Public Buildings
      • Designer Selection Board
      • Contractor Certification
      • Prequal Info for Public Building Construction
      • more... of Design & Construction of Public Buildings
    • Facilities Management & Maintenance
    • Sale and Lease of State Assets
      • Comprehensive Real Estate Services
      • Leasing and State Office Planning
    • Information & Guidance for Municipalities
      • Emergency Waiver Requests by Public Awarding...
      • Prequal Info for Public Building Construction
      • Owner's Project Manager Guidelines pdf format of Owner's Project Manager Guidelines
      • more... of Information & Guidance for Municipalities
    • Forms, Contracts, Guidelines and Manuals
      • User Guides, Manuals and Standards
      • Contractor Certification
      • DSB Forms, Instructions & Manuals
      • more... of Forms, Contracts, Guidelines and Manuals
    • Oversight Agencies
      • Bureau of the State House
      • Div. of Capital Asset Management & Maintenance (DCAMM)

    Administration & Finance Agency List

    • Appellate Tax Board
    • Bureau of the State House
    • Civil Service Commission
    • Dept. of Revenue (DOR)
    • Division of Administrative Law Appeals
    • Div. of Capital Asset Management & Maintenance (DCAMM)
    • Group Insurance Commission
    • Human Resources Division
    • Information Technology Division
    • State Library
    • Massachusetts Developmental Disabilities Council
    • Massachusetts Office on Disability
    • Operational Services Division
    • Mass Teachers Retirement Board
    • Public Employee Retirement Admin. Comm.
  • Hearings and Appeals
    Expand Hearings and Appeals
    • Administrative Appeals Process
      • Introduction to the Division of Administrative...
      • Practice and Procedures
    • Civil Service Appeals Process
      • Filing Your Appeal
      • Rules of Practice and Procedure
      • Before the Hearing
      • more... of Civil Service Appeals Process
    • Tax Appeals Process
      • Rules of Practice and Procedure of the...
      • Forms and Instructions
      • Guide for Taxpayers doc format of Guide for Taxpayers
      • more... of Tax Appeals Process
    • Decisions
      • Civil Service Decisions
      • Board of Registration in Medicine Decisions
      • Early Education and Care Decisions
      • more... of Decisions
    • Oversight Agencies
      • Civil Service Commission
      • Division of Administrative Law Appeals
      • Appellate Tax Board

    Administration & Finance Agency List

    • Appellate Tax Board
    • Bureau of the State House
    • Civil Service Commission
    • Dept. of Revenue (DOR)
    • Division of Administrative Law Appeals
    • Div. of Capital Asset Management & Maintenance (DCAMM)
    • Group Insurance Commission
    • Human Resources Division
    • Information Technology Division
    • State Library
    • Massachusetts Developmental Disabilities Council
    • Massachusetts Office on Disability
    • Operational Services Division
    • Mass Teachers Retirement Board
    • Public Employee Retirement Admin. Comm.
  • The current page belongs to the main category of Research & Technology
    Expand Research & Technology
    • Information Technology Services
      • Customer Support
      • Application Services
      • ITD's Products and Services Catalog
      • more... of Information Technology Services & Support
    • Government Data & Documents
      • State Documents and Resources
      • Federal Documents and Resources
      • Local Documents and Resources
      • more... of Government Data & Documents
    • Policies, Legal & Technical Guidance
      • IT Policies, Standards and Procedures
      • Enterprise Advisories
      • Legal Guidance
      • more... of Policies, Legal & Technical Guidance
    • Legal & Legislative Resources
      • Massachusetts Legislative History
      • Massachusetts Law
      • Federal Law
      • more... of Legal & Legislative Resources
    • Planning & Collaboration
      • IT Consolidation
      • Strategic Planning
      • PMO
      • more... of Information Technology Planning & Collaboration
    • News & Current Events
      • Journals and Magazines
      • Current Newspapers
      • Historical Newspapers
      • more... of Research News & Current Events
    See all 9 topics in Research & Technology

    Administration & Finance Agency List

    • Appellate Tax Board
    • Bureau of the State House
    • Civil Service Commission
    • Dept. of Revenue (DOR)
    • Division of Administrative Law Appeals
    • Div. of Capital Asset Management & Maintenance (DCAMM)
    • Group Insurance Commission
    • Human Resources Division
    • Information Technology Division
    • State Library
    • Massachusetts Developmental Disabilities Council
    • Massachusetts Office on Disability
    • Operational Services Division
    • Mass Teachers Retirement Board
    • Public Employee Retirement Admin. Comm.
  • Employee Insurance & Retirement Benefits
    Expand Employee Insurance & Retirement Benefits
    • GIC Health and Other Insurance Benefits
      • Health Plans
      • Life Insurance & Accidental Death
      • Wellness Pilot Program
      • more... of GIC Health and Other Insurance Benefits
    • Benefit Enrollment
      • Benefit Decision Guides
      • Open Enrollment for New Municipalities
      • Annual Enrollment Options for State Employees
      • more... of Benefit Enrollment
    • Oversight Agencies
      • Group Insurance Commission
      • Massachusetts Teachers' Retirement System (MTRS)
      • Public Employee Retirement Administration...
    • Answers to FAQs
      • Dependent Ages 19 - 26
      • Divorce, Legal Separation and Remarriage
      • Employment and Eligibility
      • more... of Answers to Frequently Asked Questions
    • Municipality Information
      • Municipal Health Plans
      • Resources for Municipalities
      • List of Participating Municipalities
      • more... of Municipality Information
    • Retirement
      • Massachusetts Teachers' Retirement System (MTRS)
      • Deferred Compensation SMART Plan
      • Public Employee Retirement Administration...
      • more... of Retirement
    See all 8 topics in Employee Insurance & Retirement Benefits

    Administration & Finance Agency List

    • Appellate Tax Board
    • Bureau of the State House
    • Civil Service Commission
    • Dept. of Revenue (DOR)
    • Division of Administrative Law Appeals
    • Div. of Capital Asset Management & Maintenance (DCAMM)
    • Group Insurance Commission
    • Human Resources Division
    • Information Technology Division
    • State Library
    • Massachusetts Developmental Disabilities Council
    • Massachusetts Office on Disability
    • Operational Services Division
    • Mass Teachers Retirement Board
    • Public Employee Retirement Admin. Comm.

Breadcrumbs

  1. Home
  2. Research & Technology
  3. Information Technology Services
  4. Customer Support
  5. Service Account Management

Service Account Management

The Service Account Manager (SAM) is the primary business contact for a customer of the Information Technology Division (ITD). The primary responsibility of the SAM is to manage the overall and ongoing business relationship with the customer through proactive, open, responsive and collaborative account management.

  • Request Service Account Management

    A summary of the Service Account Manager (SAM) roles and responsibilities and how to request their services.

  • Agency Service Account Manager List

    Find the Service Account Manager assigned to your agency.

  • Request Project Services

    A new intention for customers to initiate a project in ITD.

© 2013 Commonwealth of Massachusetts.
Mass.Gov® is a registered service mark of the Commonwealth of Massachusetts.

  • Site Policies
  • Contact Us