In an effort to improve delivery of technology projects, the Information Technology Division (ITD) initiated a standard project management methodology called CommonWay Lite. A standard methodology will enable ITD to successfully deliver high quality projects by clearly applying sensible and consistent processes and workflows based on best practices. There are five stages in the project management methodology. The following is an overview of the first stage called Origination.
This is a COMiT service request that expands upon and replaces the "Host My Application" intention. The process starts by gathering business and technical requirements in order for ITD to facilitate and manage your project effectively. This is a service coordinated through your Service Account Manager.
The Service Account Managers (SAMs) are the primary business contacts for ITD's customers and provide support to customers interested in learning about and using ITD's services. Request Project Services refers to a customer's request to initiate a project which could include requests such as, "host an application."
At ITD a project has: a definite beginning and end; creates clearly defined deliverables (products, services, or results); and has an estimated duration of at least 20 days. Your SAM will work with you to determine if this is the intention you need for your request.
To request this service, a COMiT Service Request needs to be completed. Once submitted, your SAM will contact you to understand your project requirements. Your SAM will then coordinate a meeting with you, your SAM and an architect from our Infrastructure Planning Group, to complete the Customer Technical Requirements (CTR) Form . These forms were designed to capture as much information as possible to facilitate this process.
Once these forms are completed, your SAM will work with you to complete a Business Case for your project and will help you assign a priority rating, using the priority scorecard , to rate your project using established criteria. Your completed Business Case will be reviewed by our Project Governance Board who will determine if the project is Scheduled or Unscheduled. A Scheduled project is assigned a project manager, while an Unscheduled project moves onto the ITD Project Slate until resources are available to ensure that your project receives the attention it deserves. Whether your project is Scheduled or Unscheduled, the COMiT Service Request will display a "queued" status to allow you to monitor your projects through completion.
You will still be required to complete a Business Application Request (BAR) Form prior to any development. The BAR ensures that you and your agency's CIO and CFO approve of the proposed ITD one-time and ongoing Chargeback support costs for your project.
Prerequisites or Dependencies
SAMs will work with customers to gather business and technical requirements related to the request and will assist in completing any initial forms required by ITD.
COMiT Service Request
When completing your COMiT Service Request, please choose, "Project Services; Request Project Services"
Updated December 6, 2010
Created March 26, 2009: Information provided by ITD's Service Account Management & E2E Teams with consultation from the Program Management Office