Download the complete service offering docx format of assistive technology definition

1. Description of Service

MassIT's Assistive Technology Group provides guidance on accessibility requirements to all agencies of the Commonwealth based on available resources.

This service includes:

  • The full range of supported versions of IT assistive technology components and supported platforms can be found at: Generic Assistive Technology IT Environment List.
  • Provide assistance to support agency self-audits of agency applications and makes recommendations on how they can be improved to meet recognized accessibility standards.
  • Provide guidance on how to create accessible applications, web spaces and information content.  In addition, guidance on the acquisition of accessible COTS applications is provided.
  • Coordinate the handling of accessibility waiver requests.  Collect data and provide assessments and recommendations to MassIT Legal and the Massachusetts Office of Disabilities (MOD).  Track conditions of mitigation plans for compliance.

Please note: The waiver process is dictated by Enterprise IT Accessibility Standards

Support services include:


2. Service Targets/Hours of Availability

The primary goal of ATS is to support compliance with the Commonwealth's accessibility standards by providing practical information in support of procurements and development projects and maintaining a testing facility.

Service RequirementDescription
Service AvailabilityService availability hours are 9:00 am - 5:00 pm Monday through Friday excluding holidays.


3. Service Reporting

The following reporting information is provided to customers as part of this service:

ReportDescriptionReporting Interval
Waiver Request Status ReportInformation tracking the progress of waiver requests.Available on the Wiki.


4. Service Requests

COMiT Service Requests *DescriptionLead Time-Business Days

Consulting and Support


This service request includes consulting and support for Assistive Technology services.


Services are based on available resources.
Waiver Request

This service request includes receiving and evaluating accessibility waiver requests, tracking activities through MassIT Legal, MOD, and the CIO, and monitoring for compliance of imposed conditions.

Note: Waiver process is dictated by the Enterprise IT Accessibility Standards.

Services are based on available resources.

*For new service requests only. To manage existing requests, please log into COMiT.

5. Customer Responsibilities

Customer responsibilities are to ensure all applications, web spaces, and information content they implement satisfy the usability requirements of all personnel within their organization.

For your convenience, you may also view a detailed list of customer responsibilities docx format of assistive technology definition


6. Chargeback Rate Information

For more information on Chargeback, including an overview of the program as well as previous fiscal year rates, please visit our Chargeback Services webpage.

The costs pertaining to this service are offered free of charge by MassIT. This is to ensure that customers are able to utilize these services as needed. No additional detail is available for review.


Updated August 16, 2016
Reviewed August 16, 2016
Published August 14, 2009
Created April 10, 2009: Information provided by the Assistive Technology Team