Commonwealth Information Warehouse (CIW)

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1. Description of Service

The Commonwealth Information Warehouse (CIW) brings together a subset of the financial, budgetary, human resource, payroll and time reporting information maintained in dedicated and separate systems by individual agencies. CIW provides access to integrated, common data that supports timely, well informed business decisions to authorized users through a centralized and integrated repository.

This service includes:

• Design, development and implementation of new and/or modified CIW objects (e.g., fields, tables, views, etc.)
• Assessment of requested data for integration into the CIW
• Data mapping
• Development and/or enhancement of enterprise-wide data quality principles and standards
• Management and administration of the data warehouse
• End-user outreach activities
• Supported infrastructure that allows participants to effectively collect, process, share and distribute related information
• A secure CIW intranet ( http://www.iw.state.ma.us) providing both a central CIW communication platform and a users' forum to ask questions, share information and best practices, and to submit suggestions.

Support services include:

• A Service Account Manager to answer any questions or concerns regarding ITD Services.
• Services offered through our Operations Office; including Change Management and customer access to incident management via email, phone (CommonHelp)
• The online COMiT service management portal

2. Service Targets/Hours of Availability

*Incidents, requests, or changes that are outside the scope of the defined service description or normal service hours will be direct charged to the customer.
 

3. Service Reporting

The following reporting information is provided to customers as part of this service:

4. Service Requests

*For new service requests only. To manage existing requests, please log into COMiT.
** ITD support teams will work with customers to determine the necessary lead time.
 

5. Customer Responsibilities

Users must have a UAID password to access the Information Warehouse and must protect that password. It is the responsibility of the Departmental Security Officer to confirm the business need for the user's request by checking with the user's supervisor and to notify the Information Security Unit whenever a change in the user's status affects the need for access.

For your convenience, you may also view a detailed list of customer responsibilities  .

6. Chargeback Rate Information

For more information on Chargeback, including an overview of the program as well as current and previous fiscal year rates, please visit our Chargeback Services webpage.

Cost Framework: CIW

Direct Charges:

Direct Dedicated Resources 

Indirect Costs:

Adjustments:

Rates pertaining to this service offering include:

Download the cost framework for CIW   
Download a complete listing of all chargeback rates 

Updated December 6, 2012
Published August 14, 2009
Created April 16, 2009: Information provided by the Enterprise Application Services Team