Human Resources Compensation Management System (HRCMS)

Download complete service offering 

1. Description of Service

The Information Technology Division (ITD) provisions the HRCMS (Human Resources Compensation Management System) application that is a reliable and secure system used by 149 departments, 2000+ end users to process personnel and payroll transactions based on the policies governing 85,000+ public employees of the Commonwealth. The Enterprise Services Applications Office provides development, maintenance, enhancements, and 24x7production support of the enterprise wide application. Services provided to Administration & Finance, Judicial and Higher Education.

This service includes:

• Modify, set up & run mass changes on a regular basis (COLAs, step increases, leave accrual processing, vacation plan transitions, reclassifications, retroactive processing, auto-post holidays). See Mass Update Program details 
• Maintain the application configuration tables (union dues fees, time & attendance codes, payroll codes, salary plan updates, benefit plans, tax updates etc.)
• Modify application pages, reports, batch processes (Needs approval from the HRCMS Executive Committee).
• Add new vendors to the application, payroll process, interfaces.
• Add new departments to HRCMS (auto-hire, benefit plans, etc).
• Merge departments in HRCMS (group terminations, auto-hire, etc)
• Add inbound time & labor interfaces to HRCMS to reduce users posting in HRCMS.
• Create ad-hoc processes & reports (audit reports, furloughs, position bumping, record fixes).
• Support batch scheduling changes (move payroll day due to national holidays, FY end processes, calendar processes, iterative W2 data clean-up, create W2s, user requests to add new business).
• Actively drive the bi-weekly payroll process (creates interfaces to 250 vendors, hundreds of reports, pays 85,000+ employees, sends/receives interfaces to control departments such as OSC, TRE, GIC, DOR and DSS.
• Provide "super users" in control departments with Correction-mode level security.
• Add/modify interfaces between our business partners' applications (OSC, TRE, GIC, DOR, DSS, Higher Education, HRD).
• Support technical infrastructure/architecture maintenance & upgrades (PeopleSoft upgrades, hardware upgrades, Oracle patches, PeopleSoft tax upgrades (six per year), People Soft patch bundles (four per year), etc.
  

Support services include:

• A Service Account Manager to answer any questions or concerns regarding ITD Services.
• Services offered through our Operations Office; including Change Management and customer access to incident management via email, phone (CommonHelp)
• The online COMiT service management portal

2. Service Targets/Hours of Availability

3. Service Reporting

4. Service Requests

*For new service requests only.  To manage existing requests, please log into COMiT.

5. Customer Responsibilities

The customer must have a valid UAID account before requesting HRCMS access and should request access to only the data necessary to perform his or her job. The customer will define job schedules and resolve and track scheduling conflicts. It is the responsibility of the customer security officer to confirm the business need for the user's request and to notify ITD of any changes in the status of the access requirement.

For your convenience, you may also view a detailed list of customer responsibilities  .

6. Chargeback Rate Information

For more information on Chargeback, including an overview of the program as well as current and previous fiscal year rates, please visit our Chargeback Services webpage.

Cost Framework: HRCMS

Direct Charges:

Dedicated Resources 

Indirect Costs:

Allocated Costs 

Adjustments:

Rates pertaining to this service offering include:

Download the cost framework for HRCMS   
Download a complete listing of all chargeback rates 

Updated December 6, 2012
Created April 16, 2009: Information provided by the Enterprise Systems Applications Team