Download the complete service offering doc format of hrcms_services_definition.doc


1. Description of Service

The Massachusetts Office of Information Technology (MassIT) provisions the HRCMS (Human Resources Compensation Management System) application that is a reliable and secure system used by 149 departments, 2000+ end users to process personnel and payroll transactions based on the policies governing 90,000+ public employees of the Commonwealth, 40,000+ time and attendance self-services employees, and 90,000+ ePay/eProfile users.  Self-service employees and managers are able to access time-and-attendance information 24x7 online via internet or through the use of approximately 250+ approved Time Collection Devices (TCDs).  Enterprise Application Services (EAS) provides development, maintenance, enhancements, and 24x7production support of the enterprise-wide application.  These services are provided to the Executive, Judicial and Legislative branches of government as well as Higher Education and all Independent and Constitutional offices.   

This service includes:

  • Modify, set up & run mass changes on a regular basis (COLAs, step increases, leave accrual processing, vacation plan transitions, reclassifications, retroactive processing, auto-post holidays).   See Mass Update Program details docx format of hrcms_mass_update_programs.doc
  • Maintain the application configuration tables (union dues fees, time & attendance codes, payroll codes, salary plan updates, benefit plans, tax updates etc.).
  • Modify application pages, reports, batch processes (Needs approval from the HRCMS Executive Committee).
  • Add new vendors to the application, payroll process, interfaces.
  • Add new departments to HRCMS (auto-hire, benefit plans, etc).
  • Merge departments in HRCMS (group terminations, auto-hire, etc.).
  • Add inbound time & labor interfaces to HRCMS to reduce users posting in HRCMS.
  • Create ad-hoc processes & reports (audit reports, furloughs, position bumping, record fixes).
  • Support batch scheduling changes (move payroll day due to national holidays, FY end processes, calendar processes, iterative W2 data clean-up, create W2s, user requests to add new business).
  • Actively drive the bi-weekly payroll process (creates interfaces to 250 vendors, hundreds of reports, pays 90,000+ employees, sends/receives interfaces to control departments such as OSC, TRE, GIC, DOR and DSS.
  • Provide "super users" in control departments with Correction-mode level security.
  • Add/modify interfaces between our business partners' applications (OSC, TRE, GIC, DOR, DSS, Higher Education, HRD).
  • Support technical infrastructure/architecture maintenance and upgrades (PeopleSoft application upgrades, PeopleSoft tool upgrades, hardware upgrades, Oracle patches, PeopleSoft tax upgrades (six per year), PeopleSoft patch bundles (four per year), etc.
  • Support Self-Service Time-and-Attendance (SSTA) roll outs.

Support services include:



2. Service Targets/Hours of Availability

Service Requirement


Service AvailabilityCore Users service availability hours are 6:00 am to 6:00 pm, Sunday to Saturday with this exception: payroll Tuesdays* and Wednesday after payroll when service availability is scheduled for 9:00 am.  We are operational during holidays.
SSTA users (employees and supervisors) service availability hours are 24x7 with this exception:  during maintenance periods and planned outages.
*Payroll runs every other Tuesday.  Core Users will now have "view" only security on payroll day.
Incident ManagementMassIT Service Management Office has standard processes to managing incidents, service requests and changes.
Outages or urgent issues should be reported by phone to receive the quickest response 1-866-888-2808.
Request FulfillmentStaff will respond to service requests during the hours of 6:00 am to 6:00 pm, Monday through Friday.


3. Service Reporting

ReportDescriptionReporting Interval
HRCMS Weekly Maintenance UpdateThis is a weekly report and review with the HRCMS Business owners summarizing maintenance status and priorities.E-mail to business owners every Wednesday.
HRCMS Monthly Maintenance UpdateThis is a monthly report and review with the HRCMS Executive Team summarizing the status of open/closed change orders and updating priorities.E-mail to business owners on the last Tuesday of the month.


4. Service Requests

COMiT Service Requests *Description

Lead Time-Business Days

Human Resource/Compensation Management System (HR/CMS) New ServiceThis is to request a new HRCMS service for HR, Payroll,Time and Labor, ePay/eProfile, and Mass Updates.
10 Days
Human Resource/Compensation Management System (HR/CMS) Modify ServiceThis is to request a modification to an existing HR/CMS service.
10 Days
Human Resource/Compensation Management System (HRCMS) AuditThis is to request an HRCMS audit.
10 Days

*For new service requests only.  To manage existing requests, please log into COMiT.

5. Customer Responsibilities

The customer must have a valid UAID account before requesting HRCMS access and should request access to only the data necessary to perform his or her job.  The customer will define job schedules and resolve and track scheduling conflicts.  It is the responsibility of the customer security officer to confirm the business need for the user's request and to notify MassIT of any changes in the status of the access requirement.

For your convenience, you may also view a detailed list of customer responsibilities doc format of hrcms_services_definition.doc



6. Chargeback Rate Information

For more information on Chargeback, including an overview of the program as well as current and previous fiscal year rates, please visit our Chargeback Services webpage.

Cost framework: Human Resources and Payroll

1. Direct Charges to Customers

1A. Customer Specific - Costs Directly Charged to Customers
Total 1A. Customer Specific - Costs Directly Charged to Customers$0
Total 1. Direct Charges to Customers$0

2. Direct Dedicated Resources

2A. Direct Costs - Salaries (AA) and Fringe (DD), Contract (U05, HH)
Direct Costs - Salaries (AA) and Fringe (DD), Contract (U05, HH)21.17$1,983,127
Total 2A. Direct Costs - Salaries (AA) and Fringe (DD), Contract (U05, HH)21.17$1,983,127
2B. Hardware / Software / Contracts (UU, LL , etc)
- IBM-IBM Rational SW #D530TLL and #E012NLL for MassHR (Not on ESSO)-$3,646
- Oracle-Oracle Advanced Compression Software er RFQ13-41-$30,385
- Oracle-5 UPK Developer Licenses for HRCMS Upgrade - Contract #4034843, CSI #16807359-$8,941
- IBM-IBM Software - New ESSO 4-year contract (HRCMS Portion) (Will roll throughout contract term)-$46,898
- Dell Software-Toad for Oracle (16 seats), Toad for Oracle Xpert (3 seats)-$5,148
- Dell Software-TOAD for Oracle 5-licenses (Covered through 8/31/13 per Kyle Mullen, Dell)-$2,392
- Dell Software-CA ESP Workload Automation & Assuria for HRCMS Upgrade-$2,938
-Other Costs, Reclassifications, Adjustments-$78,287
- Oracle USA, Inc. (formerly PeopleSoft)-PeopleSoft Base Product and E-Apps, MicroFocus Server (Merant) Express - Count = 120,000 (CSI #'s:$1,076,209
Total 2B. Hardware / Software / Contracts (UU, LL , etc)$1,550,790
Total 2. Direct Dedicated Resources$3,533,917

3. Indirect Costs

3A. Allocated Shared Resources
Total 3A. Allocated Shared Resources$0
Total 3. Indirect Costs$0

4. Indirect Costs

4A. Shared MassIT Data Center Services
Hosting - Shared IBM P-Series Support -SV440$3161440$455,040
Integration - Interchange-SW270$0.001661740$99
Data - Shared Oracle Cluster -SV570$294228$67,032
Data - Shared SQL Cluster-SV560$13412$1,608
Hosting - Shared VMWare Platform Support*-SV350$146156$22,776
Hosting - Shared VMWare Platform Support*-SV350$14624$3,504
Hosting - Windows OS Support-SV210$14084$11,760
Data - Data Backup and Recovery -SG100$0.169912049$2,047
Data - Silver (Clarion Auto-Tier FC, SATA)-SF0C0$0.02272000$1,584
Data - Platinum (Symmetrix)-SF0K0$0.0424282910$179,882
Data - Shared SQL Cluster-SV560$134132$17,688
Data - Data Backup and Recovery -SG100$0.16997246$1,231
Hosting - Windows OS Support-SV210$14048$6,720
Data - Data Backup and Recovery -SG100$0.1699888222$150,909
Unified Communications - Data Center Network Connection Port Charge-SJ1S0$37748$18,096
Hosting - Windows OS Support-SV210$14024$3,360
Hosting - Dedicated x86 Platform Support***-SV110$77712$9,324
Hosting - Dedicated x86 Platform Support***-SV110$77748$37,296
Hosting - Dedicated x86 Platform Support***-SV110$777108$83,916
Hosting - Linux OS Support-SV120$374168$62,832
Security - Remote Firewall Support-SU020$97012$11,640
Data - Bronze - (Clarion SATA only)-SF0L0$0.0193150315$59,856
Total 4A. Shared MassIT Data Center Services   $1,208,200
Total 4. Indirect Costs$1,208,200

5. Allocated Costs

5A. Allocated Costs Not Specific to Service
Allocated Costs Not Specific to Service$626,017
Total 5A. Allocated Costs Not Specific to Service$626,017
5B. Allocated Commonwealth Information Warehouse to MMARS (60%) and HRCMS (40%)
Allocated Commonwealth Information Warehouse to MMARS (60%) and HRCMS (40%)$892,669
Total 5B. Allocated Commonwealth Information Warehouse to MMARS (60%) and HRCMS (40%)$892,669
Total 5. Allocated Costs$1,518,686

6. Management Adjustments

6A. Management Adjustments
Total 6A. Management Adjustments$0
Total 6. Management Adjustments$0

Grand Total: Application Services - Human Resources and Payroll


7. Rates Pertaining to this Service

7A. Rates Pertaining to this Service
Application - HR/CMS P/R Checks Issued -Each CheckSN210$2.74442281315.13247711$6,260,803
Total 7A. Rates Pertaining to this Service   $6,260,803

*The charge for this service is based on transactions processed per pay check.  


Download a complete listing of all chargeback rates  

Updated May 28, 2014
Reviewed May 29, 2014
Created April 16, 2009: Information provided by the Enterprise Systems Applications Team