Download the complete service offering doc format of    mass_gov_contentserv_services_definition.doc

1. Description of Service

Information architecture, usability, findability, and content development that are focused on web best practices are key to agency success in web communications. Customers contact the Mass.Gov IA team for assistance with promoting content, with usability questions, with search engine optimization questions, and for help with promoting content on the Mass.Gov portal.

This service includes:

  • Add link to "news and updates" module on Mass.Gov home page
  • Add feature story to Mass.Gov home page center content
  • New or corrected content for top level Mass.Gov portal pages
  • Ad-hoc assistance with IA best practices, such as information architecture development, search engine optimization, usability, and/or accessibility

Support services include:


2. Service Targets/Hours of Availability

Service Requirement


News and updatesCustomer requests Mass.Gov team add link to news and updates module on Mass.Gov home page
Feature storyCustomer requests Mass.Gov team publish a feature story on the Mass.Gov home page.
New / corrected informationCustomer submits new/corrected content for top level Mass.Gov home page(s)
Ad hoc assistance with IA best practicesCustomer has a question about the best way to develop, content, navigation, or improve find ability of website.
Service Availability9:00 am - 5:00 pm Monday through Friday excluding holidays

3. Service Reporting

Currently, there are no reports available for this service.


4. Service Requests

COMiT Service Requests*


Lead Time-Business Days
Suggest New Content, Links or Online Services for Mass.Gov

We want to hear about new content, programs or services on your site so that we promote them on Mass.Gov! This service request includes:

  • Request new content on Mass.Gov - news and updates and/or feature story
  • Request new content on Mass.Gov - new/corrected information
Lead time depends on specific request.

*For new service requests only. To manage existing requests, please log into COMiT.

5. Customer Responsibilities

The customer will develop feature story content and perform final editing for style, usability and accessibility.

For your convenience, you may also view a detailed list of customer responsibilities doc format of    mass_gov_contentserv_services_definition.doc



6. Chargeback Rate Information

For more information on Chargeback, including an overview of the program as well as current and previous fiscal year rates, please visit our Chargeback Services webpage.

The costs pertaining to this service offering are currently funded out of ITD's Operating Funds. No additional detail is available for review.

Updated October 25, 2013
Reviewed October 25, 2013
Published September 13, 2012
Created May 12, 2009: Information provided by the Mass.Gov Team