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1. Description of Service
The Information Technology Division (ITD) provides reliable and secure, centrally managed Mainframe hosting services for the Commonwealth of Massachusetts applications.
This service includes:
Facilities Management
- Physical security, cooling, environment and redundant power
System Engineering
- Vendor installation of hardware and ITD installation of system software in accordance with best practices and Commonwealth of Massachusetts IT Technology and Security Policies
- Evaluate and/or recommend hardware and software enhancements
- Upgrades of service components
System Maintenance
- Administration and maintenance of Mainframe LPARS to ensure that each LPAR is reliable, and is available during the defined target availability hours
- Utilization of vendor software services for maintaining LPAR at recommended level following standard change management procedures
- Maintain current inventory/asset information and support history for each ITD-owned configuration item
- Standard capacity and performance analysis reporting capabilities to be used by ITD staff which may be made available to customers
- System programmer participation as needed in ongoing customer service delivery reviews (coordinated by ITD Service Account Managers)
- Assistance in provision of diagnostic information to assist with customer application support needs
Routine Software Audit Services
- Software vendors who conduct business with the Commonwealth of Massachusetts contractually reserve the right to conduct periodic software audits on ITD managed hosts. ITD will collaborate with our customers and their vendors to complete audits for which the customer does not have the appropriate access to conduct the audit independently. These audits are executed to confirm compliance based on terms of software license agreements ITD and/or its customers have with these software vendors.
Systems Support & Monitoring
- Monitor and resolve technical issues for all LPARS
- Respond to incidents based on severity levels
- Respond to unscheduled service outages in a timely manner
- Provide diagnostic information to assist with customer application support needs
- Repair or replace failing hardware components
Disaster Recovery
In the event of a catastrophic failure (system or site) the Mainframe Hosting Service will provide the following:
- System recovery time objective of 48 hours
- Recovery point objective of failure date minus one day
Support services include:
- A Service Account Manager to answer any questions or concerns regarding ITD Services.
- Services offered through our Operations Office; including Change Management and customer access to incident management via email, phone (CommonHelp)
- The online COMiT service management portal
2. Service Targets/Hours of Availability
Service Requirement | Description |
|---|---|
| Service Availability | The Mainframe environment is 24x7 excluding planned maintenance and unscheduled outages. |
Planned Maintenance | Major System Changes: Maintenance is performed weekly in a 5 hour window, between 7:00 am - and 12:00 pm, every Sunday, excluding holidays. Ad-hoc maintenance is scheduled through change control and customers are notified as part of the change control process. |
Planned Maintenance | Minor Patches and Upgrades : Maintenance is performed weekly in a 2 hour window between 5:00 am and 7:00 am, every Monday, excluding holidays. Ad-hoc maintenance is scheduled through change control and customers are notified though part of the change control |
| Monthly System Initial Program (IPL) | In order to support chargeback, an IPL is performed monthly in a 3.5 hour window between 4:30 am and 7:00 am, after the 1 st and before 5 th day of the month, excluding holidays. Because the mainframe is divided into LPARs, services are unavailable for impacted LPAR's for approximately 60 minutes. The IPL is scheduled through change control and customers are notified as part of the change control. |
| Request Fulfillment* | Staff will respond to service requests from 7:00 am to 5:00 pm Monday through Friday excluding holidays. Customers can make requests through COMiT. Emergency requests are approved by authorized customer contacts and must be opened as incidents to ensure they are acted on immediately out of normal business hours. |
| Incident Management* | ITD Service Management Office has standard processes to manage incidents, requests, changes or problems. Outages or urgent issues should be reported by phone to receive the quickest response 1-866-888-2808. |
| Replacement of Failed Components | ITD contracts with hardware vendors to provide on-site "best effort" four hour response. |
*Incidents, requests, or changes that are outside the scope of the defined service description or normal service hours will be direct charged to the customer.
3. Service Reporting
At this time there are no reports available for this service
4. Service Requests
Description | Lead Time-Business Days | |
|---|---|---|
| Software Change, minor (File system access, software update, dynamic configuration) | New OS software or component needs to be loaded | Minimum 14 days to comply with Change Control Policy |
| Mainframe Network Connectivity | This request is to provide SNA and TCP/IP controlled access to mainframe applications. These connections also support file transfer applications for mainframe and small systems that transmit and receive data from multiple state agencies to banks, 3rd party vendors and numerous Federal Government agencies. |
1- 45 Days |
| **Mainframe Network Disconnect | This request is to disconnect SNA and TCP/IP controlled access to mainframe applications. | 1- 45 Days |
*For new service requests only. To manage existing requests, please log into COMiT.
**Customers are reminded that ITDs policy requires customers to complete a disconnect change order in COMiT any time a circuit has to be disconnected. This process ensures that the circuit is disconnected based on customer requirements and safeguards against network disruption and additional chargeback costs.
Requests related to projects are initiated through the Request Project Services process.
5. Customer Responsibilities
The customer maintains source code and develops JCL necessary to support customer applications. Also, the customer provides problem support for customer coded applications. The customer should develop and provide information for projected customer growth and capacity planning forecasts.
For your convenience, you may view a
detailed list of customer responsibilities
.
6. Chargeback Rate Information
For more information on Chargeback, including an overview of the program as well as current and previous fiscal year rates, please visit our Chargeback Services webpage.
Cost Framework: Mainframe
Direct Costs:
Customer Specific - Costs Directly Charged to Customers | ||||
|---|---|---|---|---|
| No. | Description | Cost | Assumptions /Comments | |
| 1 | Mainframe CPU | Customer Specific - Costs Directly Charged to Customers | $1,513,228 | |
| Total Customer Specific Costs | $1,513,228 | |||
Direct Dedicated Resources
Salaries (AA) and Fringe (DD) Costs, Contract Support (HH/U05) | ||||
|---|---|---|---|---|
| No. | Description | Cost | Assumptions /Comments | |
| 2a | Mainframe CPU | Salaries (AA) and Fringe (DD) Costs, Contract Support (HH/U05) | $445,607 | 5.00 FTEs |
| Mainframe SNA | Salaries (AA) and Fringe (DD) Costs, Contract Support (HH/U05) | $199,367 | 2 FTEs | |
| Total Salaries (AA) and Fringe (DD) Costs, Contract Support (HH/U05) Costs | $644,974 | |||
Hardware/Software/Contracts (UU, LL, etc) | ||||
|---|---|---|---|---|
| No. | Description | Cost | Assumptions /Comments | |
| 2a | Mainframe CPU | Allen Systems Group, Inc. -Outbound Software for IBM 2098-U03, Serial #0F52C5 2086-220, Serial #06FA4F- | $33,827 | |
| Mainframe CPU | Allen Systems Group, Inc. -The Monitor for MVS, VTAM,mips and CICS.Signed new 4 year deal starting in FY05 (SW upgraded to 1040 mips in FY06)- | $71,911 | ||
| Mainframe CPU | Chicago-Soft Ltd.-MVS Quick Reference Software (IBM) #RJRKG (Lic. Upgraded to 1040 MIPS in FY06 - Lic. CPU 2086-370 #FA4F) - Exp. 6/30/08 (In FY10, moved from Unit 2211 to 2212)- | $11,526 | ||
| Mainframe CPU | Computer Associates-New CA Mainframe Contract thru 6/30/10 includes upgrade to 1040 mps & 2nd data center (includes JCL Utility Check) (Will Roll in FY11) Effective FY12 New Amendment 13 (Will Roll in FY13 and FY14)- | $597,631 | ||
| Mainframe CPU | Compuware-Eff FY13, new product schedule #27 (Will roll in FY14 and FY15). Eff. FY10, new product schedule #25 includes Abend-Aid w/Primary language-COBOL; Abend-Aid for CICS-COBOL; File- AID/MVS; XPEDITER/CICS (Will roll through FY12)- | $131,482 | ||
| Mainframe CPU | Compuware-Product Schedule #26 - FileAid software for RMVs Mainframe (will roll in FY11 and FY12)- | $4,437 |
| |
| Mainframe CPU | Dell Software-Event Action #C260408 (formerly Change Action from Mazda)(Beginning in FY10, moved from Unit 2234)- | $28,922 | ||
| Mainframe CPU | Dell Software-SAS from EIS Base SAS for millen-GS2045A Base SAS for IBM 9672-X47 SAS FSP for IBM 9672-X47 SAS Connect for IBM 9672-X47 SAS Stat for IBM 9672-X47 (Beginning FY10, moved from Unit 2211)- | $145,423 | ||
| Mainframe CPU | Dell Software-SAS PC Bundle and ETS for PC's (SAS-PC-2-IND and SAS-PC-10-IND) (Beginning FY10, moved from Unit 2211)- | $3,612 | ||
| Mainframe CPU | Dell Software-Syncsort for Z/os (Beginning in FY10, moved from unit 2214)- | $12,029 | ||
| Mainframe CPU | Dell Software-ZIP390 by Data 21 (#2086-370) (for RMV) - replaces PKZIP (Beginning FY10, moved from Unit 2211)- | $4,106 | ||
| Mainframe CPU | IBM-12 Optica Converters for the Migration of RMV Z890 - purchased 9/22/05 through Retrofit under ITC16A (included 3 years maintenance)- | $2,537 | ||
| Mainframe CPU | IBM-IBM Software - New ESSO 4-year contract (ITD Portion) (Will roll throughout contract term)- | $2,099,027 | ||
| Mainframe CPU | IBM-IBM Software Excel - New contract annual price locked in for 4 years (Will roll throughout contract term)- | $112,516 | ||
| Mainframe CPU | IBM-New 2098-E10 System Z10BC mainframe (4 year lease) Will not be leasing. Outright purchase in FY11)- | $97,020 | ||
| Mainframe CPU | Merrill Consultants-MXG Software - Merrill Const. Long Term Software Support on MF S/W Expires 2019 wjo 4/27/05- | $1,500 | ||
| Mainframe CPU | Pitney Bowes Systems-LPC Software-Finalist | $17,718 | ||
| Mainframe CPU | SHI-Connect Direct for z-OS - 3 year term to 10/31/14- | $8,000 | ||
| Mainframe CPU | Software Engineering of America-FastPack from SEA (Beginning in FY10, moved from Unit 2214)- | $17,816 | ||
| Mainframe CPU | Software Engineering of America-RA/7 and RA/2 from SEA (Beginning in FY10, moved from Unit 2214)- | $9,618 | ||
| Mainframe CPU | Systemware-JHS (Lic. 200249), CPU COMM (Lic. 210016) FY06 increased to 1040MIPS (Beginning in FY10, moved from Unit 2211)- | $37,422 | ||
| Mainframe CPU | Depreciation | $125,689 | ||
| Mainframe CPU | Other Costs, Re-Classifications, Adjustments | $516,685 | ||
Total Hardware/Software/Contracts (UU, LL, etc) Costs | $4,090,454 | |||
Indirect Costs:
Allocated Shared Resources | ||||
|---|---|---|---|---|
| No. | Description | Cost | Assumptions /Comments | |
| 3a | Mainframe CPU | Allocated Shared Resources | $3,634 |
|
| Mainframe SNA | Allocated Shared Resources | $439 | ||
| Total Allocated Shared Resources | $4,073 | |||
Allocated Costs Not Specific to Service | ||||
|---|---|---|---|---|
| No. | Description | Cost | Assumptions /Comments | |
| 5 | Mainframe CPU | Allocated Costs Not Specific to Service | $1,422,523 | |
| Mainframe SNA | Allocated Costs Not Specific to Service | $37,327 | ||
| Total Fixed Costs Not Specific to Service | $1,459,850 | |||
Adjustments:
Adjustments | |||
|---|---|---|---|
| No. | Description | Cost | Assumptions /Comments |
| 6 | Management Adjustments-Mainframe CPU | $2,080,000 | |
| Total Adjustments | $2,080,000 | ||
Less: Customer Specific - Costs Directly Charged to Customers | |||
|---|---|---|---|
| No. | Description | Cost | Assumptions /Comments |
| 6 | Less: Customer Specific - Costs Directly Charged to Customers | ($1,513,228) | |
| Total Less: Customer Specific - Costs Directly Charged to Customers | ($1,513,228) | ||
| Total expenses for Mainframe Hosting | $8,279,351 |
Rates pertaining to this service offering include:
Rate Code | Title | Billable Unit | Planned FY2013 Units | Cost | FY 2013 Rate |
|---|---|---|---|---|---|
| SA0P0 - Prime CPU Time | Mainframe CPU | CPU hour | 53,826 | $4,672,701 | $85.8100 |
| SA0N0 - Non-prime CPU time | Mainframe CPU | CPU hour | 51,916 | $1,761,073 | $33.2700 |
| SB0P0 - Prime I/O Operation | Mainframe CPU | 1,000 I/Os | 29,301,349 | $948,837 | $0.0322 |
| SB0N0 - Non-prime I/O Operation | Mainframe CPU | 1,000 I/Os | 38,836,411 | $659,606 | $0.0132 |
| SJ200 - SNA Connect Time | Mainframe SNA | Minute | 70,371,797 | $237,133 | $0.0034 |
Download the
cost framework for Mainframe 
Download a
complete listing of all chargeback rates 
Updated December 19, 2012
Published August 14, 2009
Created April 10, 2009: Information provided by the Hosting Services Team