Central Mail Services

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1. Description of Service

The Information Technology Division (ITD) provides Mail and Courier services to downtown Boston agencies including the McCormack Building and the State House.

Central Mail Facility from the Boston McCormack Mailroom

• Outgoing mail that is either picked up or dropped off at the Boston Central Mail Facility (CMF). It is then metered with the appropriate postage and readied for pick up by the US Post Office.
• Incoming mail is dropped off by the US Post Office. This mail is sorted into bins for the McCormack Building only.
• For customers using this service, McCormack Building interoffice incoming mail is delivered and outgoing mail is picked up twice a day.
• The State House courier delivers interoffice mail and also picks up non-metered and inter-office mail to be processed at the Central Mail Facility. This service supports seven agencies in the State House and occurs twice a day.
• The Downtown courier makes multiple stops daily to pick up out going mail from the State House, 600 and 1000 Washington Street, 19 Staniford Street, 239 and 251 Causeway Street, Saltonstall Building, and MITC. All mail is then processed within the McCormack mailroom. The courier also delivers inter-office and production jobs that were printed at the Chelsea print room for customers using these services.
• Inter-office mail that comes to the McCormack mailroom throughout the day is put into bins for agencies that have an account with the McCormack mailroom.
• Reports that are printed at Chelsea print room are delivered to the mailroom and placed into the report bins.
• There is an interoffice list maintained by Central Mail staff that lists all agencies using an interoffice bin at CMF with instructions on how to manage the mail. This list is available at the Central Mail Facility.

This service includes:

• Metering outgoing mail, postage is provided by ITD and charged back to the customer.
• Delivery of incoming mail (McCormack Building only), pickup of inter-office and non-metered mail, and delivery of
• Prepare outgoing mail for pickup by the US Post Office

Support services include:

• A Service Account Manager to answer any questions or concerns regarding ITD Services.
• Services offered through our Operations Office; including Change Management and customer access to incident management via email, phone (CommonHelp)
• The online COMiT service management portal

2. Service Targets/Hours of Availability

* Incidents, requests, or changes that are outside the scope of the defined service description or normal service hours will be direct charged to the customer.

3. Service Reporting

The following reporting information is provided to customers as part of this service:

4. Service Requests

*For new service requests only. To manage existing requests, please log into COMiT.

5. Customer Responsibilities

The customer brings outgoing mail to the Central Mail Facility to be metered and sent to the US Post Office and picks up interoffice or incoming mail if not using the Central Mail Facility courier.

For your convenience, you may view a detailed list of customer responsibilities.

6. Chargeback Rate Information

For more information on Chargeback, including an overview of the program as well as current and previous fiscal year rates, please visit our Chargeback Services webpage.

Cost Framework: Central Mail

Direct Costs:

Allocated Costs:

Rates pertaining to this service offering include:

Download the cost framework for Central Mail   
Download a complete listing of all chargeback rates 

Updated December 19, 2012
Published August 14, 2009
Created March 25, 2009: Information provided by the Business Services Team