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complete service offering 
1. Description of Service
The Information Technology Division's Chelsea Mailroom provides reliable and secure outgoing mail services.
US Postal Mailing Services from the Chelsea Mailroom
Mailing Service from Chelsea Mailroom:
- Bursting, folding, inserting, and applying appropriate postage using the latest mailroom technologies.
- Maintaining postage accounts for customer agencies and issue expenditure reports monthly.
- Bar-coding and sorting mail to a 5 digit sort level for maximum postal discount.
This service includes:
- Working with customers to ensure proper scheduling and quality control
- Inserting single or multiple pages into either a # 10 envelope, a 6x9.5 envelope, or a flat envelope.
- Using Verification software to avoid double stuffing envelopes (agency programming required)
- Depositing checks into postal accounts.
- Providing monthly expenditure reports on postage usage.
- Maintaining proper postage in the meters.
- Maintaining envelope inventory for the customer agencies.
- Providing system maintenance on all equipment in the mail room.
Delivering mail daily to US Postal Office.
If the mail sorter is out of service and cannot be used to process customer mail at the discounted postage rate,
ITD provides two options that the customer must agree to in advance:
- ITD will deliver the customer mail to the US Post Office for full rate and on time; or
- ITD will send the mail to a 3rd party vendor that is on a State contract for processing the postage discount. Customers will be required to pay the 3 rd party vendor the processing fee directly.
Support services include:
- A Service Account Manager to answer any questions or concerns regarding ITD Services.
- Services offered through our Operations Office; including Change Management and customer access to incident management via email, phone (CommonHelp)
- The online COMiT service management portal
2. Service Targets/Hours of Availability
Service Requirement | Description |
|---|---|
| Chelsea Mail Services | Service availability hours are 7:00 am - 5:00 pm Monday through Friday |
| Maintenance of equipment | Vendor maintenance service provides for 24x7onsite with a 4 hour onsite arrival of vendor to initiate component repair / exchange. |
| Incident Management* | ITD Service Management Office has standard processes to manage incidents, requests, change orders and problems. Outages or urgent issues should be reported by phone to receive the quickest response 1-866-888-2808. |
| Request Fulfillment* | Staff will respond to service requests 7:00 am - 5:00 pm Monday through Friday excluding holidays. Customers can make requests through COMiT. Emergency requests are approved by authorized customer contacts and must be opened as incidents to ensure they are acted on immediately out of normal business hours. |
*Incidents, requests, or changes that are outside the scope of the defined service description or normal service hours will be direct charged to the customer.
3. Service Reporting
The following reporting information is provided to customers as part of this service:
Report | Description | Reporting Interval |
|---|---|---|
| Job Failure Alerts | This is an alert to customers who are only notified if mail issues occur | Customers are notified through established contact lists if a mail issue occurs. |
| Expenditure Report | This is a monthly report of postage spending. | Customers are notified through established contact lists through email. |
| Savings Report | This is a monthly savings report. | Customers are notified through established contact lists through email. |
| Number of mailed pieces | This report is the number of mailed pieces by customer by month | Customers are notified through established contact lists through email.
|
4. Service Requests
Description | Lead Time-Business Days | |
|---|---|---|
| Request a Special US Postal Mailing | This request is to support a customer's outbound mailing needs. Services include folding, bursting, insert and barcoding customer mailings. Mailings may be created for a one time or ongoing use. This service request includes:
| Lead time is based on specific request |
*For new service requests only. To manage existing requests, please log into COMiT.
5. Customer Responsibilities
The customer orders envelopes and arranges for delivery to the Chelsea mail room and provides postage prior to a mailing being processed. The customer also delivers outgoing mail to the Chelsea mailroom.
For your convenience, you may view a detailed list of customer responsibilities. 
6. Chargeback Rate Information
For more information on Chargeback, including an overview of the program as well as current and previous fiscal year rates, please visit our Chargeback Services webpage.
Cost Framework: Chelsea Mail
Direct Costs:
Direct Dedicated Resources
Salaries (AA) and Fringe (DD) Costs, Contract Support (HH/U05) | |||
|---|---|---|---|
| No. | Description | Cost | Assumptions /Comments |
| 2a | Salaries (AA) and Fringe (DD) Costs, Contract Support (HH/U05) | $688,340 | 15.00 FTEs |
Hardware/Software/Contracts (UU, LL, etc) | |||
|---|---|---|---|
| No. | Description | Cost | Assumptions /Comments |
| 2b | Bell and Howell-Apex front end upgrade Hardware to Mail Sorter #0209321 (Beginning in FY10, moved from Unit 1912)- | $55,737 | |
| Bell and Howell-Apex SP FCL-0209321 Software support for Mail Sorter (RFR 5-03 11)- | $20,100 | ||
| Bell and Howell-AUI Software support ($2,700) and SW Subscription fee for 1st class mail ($9732) for Refurbished Inserter S/N 30000993 (RFR 5-12 moved onto RFR 5-03 for FY09)- | $2,923 | ||
| Bell and Howell-Mail Processing System - Software (RFR 5-03) (Scheduled to Roll in FY13-FY15, but will need quote from vendor for each FY)- | $11,692 | ||
| Neopost-Rate Pack Software Support- | $1,731 | ||
| Depreciation - CHELSEA MAIL | $93,406 | ||
| Other Costs, Re-Classifications, Adjustments | $289,200 | ||
Total Hardware/Software/Contracts (UU, LL, etc) Costs | $474,790 | ||
Allocated Costs:
Allocated Costs Not Specific to Service | |||
|---|---|---|---|
| No. | Description | Cost | Assumptions /Comments |
| 5 | Allocated Costs Not Specific to Service | $193,512 |
|
| Total Allocated Costs Not Specific to Service | $193,512 | ||
Total expenses for Chelsea Mail Services | $1,356,642 |
|---|
Rates pertaining to this service offering include:
Rate Code | Title | Billable Unit | Planned FY2013 Units | Cost | FY 2013 Rate |
|---|---|---|---|---|---|
| SM170 | Manual Document Insertion | Document | 39,961.2719 | $20,458 | $0.51 |
| SM190 | Mail Insertion (Automated) | Document | 29,591,318.4405 | $1,336,184 | $0.0450 |
| SM0H0 | Mail Room labor | Hour | $36 |
Download the
cost framework for Chelsea Mail 
Download a
complete listing of all chargeback rates 
Updated December 19, 2012
Published August 14, 2009
Created March 25, 2009: Information provided by the Business Services Team