Summary

The Information Technology Division (ITD) provides infrastructure design/technical architecture for all customer hosting requests and for all ITD data center infrastructure upgrades, refreshes and re-platform projects. 

 

Service Description

This service includes:

Project Plan

  • Meet with the customer to review Business Requirements and gather the Technical Infrastructure Requirements.
  • Complete and present to customer the Conceptual Design
  • Complete and present to customer Technical Discovery the high level technical assessment recommendation

Project Initiation (Design phase)

  • Gather detailed technical requirements
  • Complete Logical Design
  • Complete Physical Design
  • Quote - submit RFQs, compare, summarize quote package
  • Produce a pre-build configuration
  • Review and sign off at each milestone deliverable


  

Service Targets/Hours of Availability

Service RequirementDescription
Request FulfillmentIPG Staff will respond to service requests 9:00am - 5:00pm, Monday through Friday.


 

Service Requests

COMiT Service RequestsDescriptionLead Time-Business Days
Request IPG ConsultingThis service provides infrastructure design consulting servicesUp to 7 Days

 

Project Origination and Initiation design phases follow a standard process and methodology. Solutions are based on ITD's service offering and standard infrastructure patterns.  Beginning in FY13 customers will be charged for IPG project design services on an hourly basis.  The hourly rate for this service is $87.00 per hour rate code SQ070.

 The Infrastructure Planning Group also offers infrastructure design consulting services to customers. ITD has hired multiple architects to provide infrastructure designs to support customer enterprise applications/business systems needs for hardware, storage, network, security and system software services.3. Service Targets/Hours of Availability
 


Chargeback Rate Information

For more information on Chargeback, including an overview of the program as well as current and previous fiscal year rates, please visit our Chargeback Services webpage.

Cost framework: Infrastructure Planning Group

1. Direct Charges to Customers

1A. Customer Specific - Costs Directly Charged to Customers
DESCRIPTIONCOST
 $0
Total 1A. Customer Specific - Costs Directly Charged to Customers$0
Total 1. Direct Charges to Customers$0

2. Direct Dedicated Resources

2A. Direct Costs - Salaries (AA) and Fringe (DD), Contract (U05, HH)
DESCRIPTIONFTECOST
Direct Costs - Salaries (AA) and Fringe (DD), Contract (U05, HH)2.70$213,737
Total 2A. Direct Costs - Salaries (AA) and Fringe (DD), Contract (U05, HH)2.70$213,737
2B. Hardware / Software / Contracts (UU, LL , etc)
DESCRIPTIONCOST
-Other costs, Reclassifications, Adjustments-$1
Total 2B. Hardware / Software / Contracts (UU, LL , etc)$1
Total 2. Direct Dedicated Resources$213,738

3. Indirect Costs

3A. Allocated Shared Resources
DESCRIPTIONCOST
 $0
Total 3A. Allocated Shared Resources$0
Total 3. Indirect Costs$0

4. Indirect Costs

4A. Shared ITD Data Center Services
DESCRIPTIONRATECODERATEUNITSCOST
  $ $0
Total 4A. Shared ITD Data Center Services   $0
Total 4. Indirect Costs$0

5. Allocated Costs

5A. Allocated Costs Not Specific to Service
DESCRIPTIONCOST
Allocated Costs Not Specific to Service$40,713
Total 5A. Allocated Costs Not Specific to Service$40,713
Total 5. Allocated Costs$40,713

6. Management Adjustments

6A. Management Adjustments
DESCRIPTIONCOST
 $0
Total 6A. Management Adjustments$0
Total 6. Management Adjustments$0

Grand Total: Support Function Products and Services - Infrastructure Planning Group

$254,451

7. Rates Pertaining to this Service

7A. Rates Pertaining to this Service
SERVICE OFFERING / TITLE / BILLABLE UNITRATECODERATEPLANNED UNITSCOST
SUPPORT_FUNCTIONS - Infrastructure Design Services-$-SQ070$872925.21413793103$254,451
Total 7A. Rates Pertaining to this Service   $254,451

 


Updated October 18, 2013
Reviewed November 20, 2013
Published August 14, 2009
Created 5/12/09: Information provided by the Infrastructure Planning Group