The Information Technology Division (ITD) provides technology products and services to support over 125 Commonwealth agencies and public authorities.

Every day you're faced with unprecedented demands on your IT systems and applications. Anything less than optimum performance can slow down business processes and transactions for your customers and business partners. You need IT solutions that are consistently available and well supported. ITD has the key elements that you need: secure facilities, resources, implementation expertise, high availability, and reliability. We can work with your staff to customize operational solutions to optimize your IT resources.

ITD's primary facility, the Massachusetts Information Technology Center (MITC) in Chelsea, and in the future, the Springfield Data Center, offer your agency secure facilities staffed with highly trained IT professionals. With 24 hour coverage available 365 days a year and high availability solutions, ITD can support various business needs by optimizing the availability of critical IT systems and maximizing current and future technologies.

ITD packaged all we can offer you in our recently updated Product and Service Catalog. This Catalog defines and categorizes our product and service offerings to enhance your ability to identify ITD services that will support you in meeting your agency's mission. The Catalog currently includes a detailed service description, service targets, and customer versus ITD responsibilities and every service is described in the same format to facilitate ease of use.

If you would like more information about a service, share information with us about this Catalog, and offer suggestions as to how to improve the Catalog, please contact your Service Account Manager.