The Applications Office (AO) is responsible for various enterprise services that span the Commonwealth’s three branches of government as well as many constitutional and independent offices and municipalities. The Office focuses on providing robust, stable and cost efficient applications with a strong emphasis on customer service. The Applications Office consists of the following units (please click on a name to view its detailed org chart):
The mission of the Assistive Technology Office is to ensure that all information technology deployed by ITD or any other Executive Branch Agency is fully accessible to and usable by persons with sensory, physical, learning, cognitive and other disabilities. In order to accomplish this, the Assistive Technology Office:
- Establishes and manages links between ITD, assistive technology vendors, hardware/software vendors, standards bodies, and disability community stakeholders
- Provides assistive technology guidance, training, direction and oversight for the development, procurement, testing and deployment of information technology
- Assures compliance with published Enterprise Information Technology and Web Accessibility Standards and Policies
The Enterprise Application Services Office provides development, maintenance, enhancements, and 7x24 production support for enterprise wide applications. Currently, this portfolio includes the Human Resources Compensation Management System (HRCMS) and the Commonwealth Information Warehouse (CIW). In order to accomplish this, the Enterprise Application Services Office:
- Processes the biweekly payroll for 88,000 employees within 146 departments by means of Commonwealth of Massachusetts government policies
- Maintains enterprise wide data for the Commonwealth of Massachusetts' financial, human resource and payroll systems
- Supports approximately 6,000 end users for HRCMS and CIW
The Office of Mass Geographic Information Systems (MassGIS) works to create a comprehensive, statewide database of mapping information and analysis to support emergency response, environmental planning and management as well as, transportation planning, economic development, and transparency in state and local government operations.
MassGIS functions include:
- Collecting and storing the state’s spatial data assets
- Maintaining technology infrastructure
- Setting GIS standards used by state agencies, regional planning groups and municipalities
- Coordinating the Commonwealth’s GIS efforts with those of local and federal governments
Mass.Gov increases public access to government services and reduces the total cost of government. In order to accomplish this, Mass.gov:
- Provides a single online face of government, a simple and consistent user interface, and organization of government services by customer need, not government structure, thereby enabling increased citizen self service and opportunities for civic engagement
- Provides a reliable 24x7 hosting platform and a suite of enterprise web publishing tools and templates that enable more cost-effective, distributed web publishing by subject matter experts
- Promotes cross-agency collaboration and compliance with standards and best practices for ensuring universal accessibility, website ease of use and increased findability
Middleware Services enables the delivery of middleware solutions and support for customer business and enterprise shared services. In order to accomplish this, Middleware Services:
- Provides web and application server design consultation during project planning.
- Performs J2EE platform installation, configuration, and tuning.
- Performs application deployment and performance modeling.
- Implements services integration and system monitoring.
- Provides ongoing maintenance and support of middleware components.
Updated January 30, 2012: Information provided by the Applications Office