The Applications Office html format of applications_executive1.html
(AO) is responsible for various enterprise services that span the Commonwealth’s three branches of government as well as many constitutional and independent offices and municipalities.  The Office focuses on providing robust, stable and cost efficient applications with a strong emphasis on customer service.  The Applications Office consists of the following units (please click on a name to view its detailed org chart): 


Application Services

Assistive Technology html format of applications_assistive_tech.html

The mission of the Assistive Technology Office is to ensure that all information technology deployed by ITD or any other Executive Branch Agency is fully accessible to and usable by persons with sensory, physical, learning, cognitive and other disabilities. In order to accomplish this, the Assistive Technology Office:

  • Establishes and manages links between ITD, assistive technology vendors, hardware/software vendors, standards bodies, and disability community stakeholders
  • Provides assistive technology guidance, training, direction and oversight for the development, procurement, testing and deployment of information technology
  • Assures compliance with published Enterprise Information Technology and Web Accessibility Standards and Policies

Enterprise Application Services html format of applications_ent_sys_services.html

The Enterprise Application Services Office provides development, maintenance, enhancements, and 7x24 production support for enterprise wide applications. Currently, this portfolio includes the Human Resources Compensation Management System (HRCMS) and the Commonwealth Information Warehouse (CIW).  In order to accomplish this, the Enterprise Application Services Office:

  • Processes the biweekly payroll for 88,000 employees within 146 departments by means of Commonwealth of Massachusetts government policies
  • Maintains enterprise wide data for the Commonwealth of Massachusetts' financial, human resource and payroll systems
  • Supports approximately 6,000 end users for HRCMS and CIW


MassGIS html format of applications_ent_sys_services.html

The Office of Mass Geographic Information Systems (MassGIS) works to create a comprehensive, statewide database of mapping information and analysis to support emergency response, environmental planning and management as well as, transportation planning, economic development, and transparency in state and local government operations. 

MassGIS functions include:

  • Collecting and storing the state’s spatial data assets
  • Maintaining technology infrastructure
  • Setting GIS standards used by state agencies, regional planning groups and municipalities
  • Coordinating the Commonwealth’s GIS efforts with those of local and federal governments

Mass.Gov Technical Team

The Mass.Gov technical team supports the Mass.Gov community by:

  • Providing a reliable 24x7 hosting platform and a suite of enterprise web publishing tools and templates that enable more cost-effective, distributed web publishing by subject matter experts
  • Working with Portal Advisory Board Members, Lead Site Administrators and Portal Users to enhance web publishing tools and templates for a better user experience and more efficient publishing.
  • Providing a single online face of government, a simple and consistent user interface


Middleware html format of applications_middleware.html

Middleware Services enables the delivery of middleware solutions and support for customer business and enterprise shared services. In order to accomplish this, Middleware Services:

  • Provides web and application server design consultation during project planning.
  • Performs J2EE platform installation, configuration, and tuning.
  • Performs application deployment and performance modeling.
  • Implements services integration and system monitoring.
  • Provides ongoing maintenance and support of middleware components.


Updated January 30, 2012: Information provided by the Applications Office