Bill Oates, Commonwealth Chief Information Officer
One Ashburton Place, Room 804
Boston, MA 02108
Phone: (617) 626-4434
Fax: (617) 626-4411
Executive Assistant: Sue Adams: (617) 626-4664

The Commonwealth Chief Information Officer of the Commonwealth of Massachusetts, under the Executive Office for Administration and Finance, has the responsibility to set information technology standards; review and approve secretariat and department information technology strategic plans; be involved in the planning, design, and operation of information technology systems and manage central information technology systems.

The following offices within the Office of the CCIO html format of cio_executive.html
provide support functions to ITD and provide IT consultation, guidance and enterprise services to other agencies (please click on the office name to view its org chart):

Planning and Strategy

The Strategic Project Manager is responsible for developing enterprise strategic directions and plans for the application of information technology in the Commonwealth. In order to accomplish this, the Strategic Project Manager:

  • Ensures successful completion of enterprise and ITD strategic plans, goals and objectives
  • Acts as the key contact for ITD/agency management and IT staff for consultation on the strategic use of technology to improve government services
  • Coordinates and supports the activities of IT governance groups
  • Collaborates with external organizations to ensure Commonwealth alignment with broader IT community initiatives
  • Participates in planning efforts for strategic statewide projects such as Health Information Technology/Health Information Exchange
  • Develops and supports IT risk management strategies
  • Supports and enhances communication and collaboration among members of the Commonwealth's IT community

Finance html format of cio_finance_office_org.html

The Finance Office manages the overall accounting, financial reporting and financial services of the Information Technology Division. This includes managing internal controls to mitigate risk; creating and presenting financial status and financial condition reports to internal and external parties, and providing high-quality financial information that supports the Division's strategic management initiatives. In order to accomplish this, the Finance Office:

  • Processes all procurements, contracts, accounts receivables and accounts payables
  • Establishes the chargeback cost allocation plans and the billing/rate structure of the program
  • Distributes all IT Capital Bond Funds supported by approved IT Capital Spending Plans

Office of the General Counsel html format of cio_general_counsel.html

The mission of the General Counsel's Office is to provide technology law services to ITD and on request to other Executive Department agencies and parts of state government, as well as to counsel ITD in general legal matters. The General Counsel's office provides legal advice regarding:

  • Information technology and telecommunications transactions such as technology license, maintenance, hosting, internet services, and system development and implementation agreements
  • Intellectual property and electronic privacy, security, signatures, records, and accessibility
  • Standard agency legal affairs related to agency authority; procurement law; responses to public records requests, subpoenas, summons and other legal process; labor and employment matters; legislation; and policy development

Human Resources html format of cio_human_resources.html

The Human Resources Office is responsible for recruitment and staffing, benefits and payroll administration, policy directives, labor relations and organizational development initiatives for ITD. In addition to these functions, the Director of Human Resources works with Secretariat and agency CIOs to establish guidelines for IT salaries state-wide and to assist with IT staffing and retention issues. ITD manages the LearnIT (on line learning system) for the Commonwealth’s 1600 IT employees.  In collaboration with the Operational Services Division, ITD’s HR office establishes hourly rates and tracks state-wide spending on IT contractors. The HR office also provides IT recruiting assistance to all State agencies.


Program Management Office html format of cio_pmo.html

The Chief Information Officer of the Commonwealth is charged with overseeing and supporting investments in enterprise and capital-funded information technology projects across agencies. The CIO discharges this responsibility through the IT Capital Portfolio Management Office (IT Capital PMO) under the direction of the Chief Capital Planning Officer.  The IT Capital PMO is responsible for:

  • Managing the Commonwealth's IT Capital Portfolio to fund projects across state government to develop and implement technology infused solutions to meet Commonwealth needs;  upgrade mission-critical systems; promote systems that can be shared by multiple agencies and provide shared infrastructure and services
  • Ensuring effective and efficient use of Commonwealth IT project funds by investing in priority projects with greatest benefit to the public; maximizing use of available funds and ensuring accountability for project expenditures
  • Providing project oversight services to help capital projects stay on-track and achieve business and technical needs
  • Raising the level of project management discipline and maturity at the Commonwealth by developing and deploying effective and scalable project management and governance tools based on repeatable project management standards and best practices across all projects

The IT Capital PMO maintains a comprehensive repository at: IT Capital PMO Wiki

The IT Capital PMO also sponsors and maintains, “CommonWay”, the Commonwealth’s industry standards based project management methodology at: CommonWay Wiki


Government Innovation Office html format of Innovation Office

The Innovation Office is constantly working to improve the experience with state government for residents, businesses and municipalities. The Innovation Office is also working to boost internal government efficiencies, leverage technology to improve services and save money, and improve performance for state employees and residents alike.





Updated May 30, 2014: Overall information provided by the Human Resources Office