Each agency must, by June 8, 2001, adopt, enforce and post on its website a privacy policy that complies with the following requirements.

Each agency that operates a website must submit a copy of the privacy policy by e-mail to Linda Hamel, General Counsel for ITD, at Linda.Hamel@ITD.state.ma.us prior to June 1, 2001, for review prior to posting it. Agencies that have a compelling need for an extension of time for posting their privacy policy can seek such an extension by contacting the Secretary for Administration and Finance, Stephen P. Crosby, in writing to explain the unique circumstances that will prevent them from complying with this directive.

The privacy policy posted on the Governor's website is an example of a policy that, at least with respect to the Governor's Office, meets the requirements of this directive. However, note that the Governor's Office website policy does not include some of the information required below because the Governor's website is not used for the same purposes, and is not governed by the same agency-specific laws and regulations, as state agencies.

For example, in comparison to other Commonwealth sites, the Governor's website does not collect information through the use of on-line forms and does not use "cookies." Agencies seeking to comply with this directive can use the Governor's website privacy policy as a model, but because it may not sufficiently address the requirements of this directive as it applies to their operations, must modify the policy as needed.

Location and Language

A link for the website privacy policy must be posted prominently on every page of all Executive Department websites, and the policy itself must be written in clear, non-technical English accessible to the ordinary reader.

Information gathered at the website

Cookies, logs and other automatic information gathering processes.

No agency may commence using or continue to use "cookies" at their website without:

  1. notifying ITD of the agency's intention to do so;
  2. explaining the purposes for which the agency will use them; and
  3. receiving ITD's written approval for such use.

All agencies currently using "cookies" must file a written request for approval to ITD by May 18, 2001. In general, the Administration discourages the use of cookies. Agencies should consult with their Chief Information Officer or Chief Technology Officer Sarah Bourne at Sarah.Bourne@itd.state.ma.us if they have questions about whether cookies are used on their web pages and, if so, what kind.

Each website privacy policy must describe, in layperson's terms, all automatic information gathering processes, such as cookies, security logs, and other methods, used by the site. The user must be provided with information about the type of automatic information gathering processes used (including, where necessary, the type of cookies used), how the agency uses the information, and how long the agency keeps the records created through such processes. Note that all agencies must comply with the Records Retention Law, M.G.L. c. 66, sec. 8, in determining how long they will retain such records.

Forms, E-mail and other voluntary information gathering processes

The policy must describe all means by which the site collects voluntary information from users, including click-throughs, forms, and e-mails. The policy must state whether voluntarily collected information will include personally identifiable information.

Uses of personally identifiable information gathered at the site

Personally identifiable information is any information that could reasonably be used to identify a user personally, including his or her name, address, e-mail address, Social Security number, birth date, bank account information, credit card information, or any combination of information that could be used to identify the user. The term "personally identifiable information" should be used and defined in the policy.

The policy must describe how the agency uses personally identifiable information obtained by it through the site.

Dissemination of personally identifiable information

The policy cannot include any "guarantees" of privacy. Rather, it must specifically state that personally identifiable information collected at the site may be subject to disclosure to members of the general public under the Public Records Law, M.G. L. c. 66, sec. 10. In addition, the policy must identify those to whom the agency will provide such information, and state that only Commonwealth employees with a "need to know" will have access to it. The policy must also state that the agency complies with the Fair Information Practices Act, M.G.L. c. 66A, and Executive Order 412 txt format of Executive Order 412 (Mass. Register # 873)
with respect to all personally identifiable information collected at the site.

While all Executive Department agencies are subject to the foregoing laws and Executive Order, state agencies administer and are subject to additional state laws pertaining to privacy and confidentiality. Therefore, each privacy policy must also refer to (and give a citation for) the special privacy or confidentiality laws or regulations to which the agency is subject with respect to information collected by it at the website.

Websites directed at or knowingly collecting information from children

State agencies operating websites or web pages directed at children (age twelve or below), or knowingly collecting information from children on-line, must comply with the Children's Online Privacy Protection Act ("COPPA"), 15 U.S.C. sec. 6501 et seq., to the extent possible for a government agency. Agencies wishing to operate websites directed to children should consult with the Information Technology Division (ITD) prior to posting such material.

Privacy policies for such sites or pages must state the special privacy protections built into the site for the purpose of complying with the terms of this law.

Review and correction of personally identifiable information

Each privacy policy must state how users can review and correct personally identifiable information about them obtained by the Commonwealth through the website. Agencies are reminded that any method described in such a provision must be consistent with the Public Records Law, the Fair Information Practices Act, and the Records Retention Law.


The privacy policy must state what security procedures, if any, the agency provides in connection with communications between the user and the website.

Legal Review

Before being posted, each agency website privacy policy must be reviewed by agency counsel. Agency counsel must report to the agency head whether the agency's use of the website and the information collected through it complies with the Public Records Law, the Records Retention Law, the Fair Information Practices Act, COPPA (to the extent possible for a public agency) and Executive Order 412 txt format of Executive Order 412 (Mass. Register # 873)

In addition, agency counsel must report whether the agency's use of the website and the information collected through it complies with any special laws restricting the agency's use of personally identifiable information. Agencies whose use of information in connection with a website does not comply with these laws and the Executive Order must immediately rectify such errors prior to posting the privacy policy on the website.

Contact person

Each privacy policy must identify a contact person at the agency who will handle questions and complaints about online privacy matters.

Policy changes

Each privacy policy shall state the terms under which the policy can be changed, including the number of days notice that users will have with respect to such changes.

Distribution of agency website privacy policy

Each agency must provide a copy of its website privacy policy to each new agency employee at the time of hire, to each current agency employee within a week of the agency's adoption of the policy, and to each vendor who services the website at the time that the agency enters an engagement with the vendor, and must ensure that such parties uphold the terms of the privacy policy.

Further Information

If you have questions about any of the matters referred to in this directive, please contact Linda Hamel at (617)-626-4404 or Linda.Hamel@itd.state.ma.us.

Information provided by the Information Technology Division, Mass.Gov Office. Last reviewed: June 10, 2009.