40001602 - MassHealth Operations

Account Description FY2013
Spending
FY2014
GAA
4000-1602 MassHealth Operations
For the costs associated with improving MassHealth field operations; provided, that no expenditures shall be made from this item that are not federally reimbursable; and provided further, that MassHealth shall submit a report to the house and senate committees on ways and means not later than April 24, 2014 on the service received by MassHealth clients, including: (i) average wait time before a call is answered; (ii) percentage of issues resolved; and (iii) customer satisfaction survey results
1,000,000 2,083,756