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CAMIS
Frequently Asked Questions (FAQ)
What
is the minimum computer resource required to run CAMIS?
- Access to Internet
- 256MB RAM or greater
- Microsoft Internet Explorer, version 6.0
- Windows 2000 or later, with up-to-date service packs
- Adobe Acrobat Reader, version 7.0
- 17" Monitor, with 1024 x 768 resolution
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What
is the minimum computer resource required to run CAMIS?
- Access to Internet
- 512MB RAM or greater
- Microsoft Internet Explorer, version 6.0 or later
- Windows XP professional with up-to-date Service
Pack installed
- Adobe Acrobat Reader, version 7.0
- 17" Monitor, with 1024 X 768 resolution
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What do I need
to do to begin using CAMIS?
All state agencies have been invited to participate
in CAMIS training. Please contact Division of Capital
Asset Management CAMIS Help Desk to schedule proper
user training. Please check Training Schedule for upcoming
CAMIS training sessions. The CAMIS Help Desk can be
reached by e-mail CamisHelpdesk.DCAM@State.MA.US,
fax (617) 727-4043 or by phone (617) 727-4030 x 527,
526, 500, 355, 319 or 525. Upon completion of all the
necessary training, users will be provided with login
ID and passwords to start utilizing CAMIS.
For your first time accessing CAMIS, an initial automatic installation is required. This installation is very intuitive and virtually automatic but it requires the administrator rights to your desktop. You may start the installation upon accessing the file provided here. (Warning this is a very large file of about 7,800 KB)
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Can I use the
CAMIS software to schedule maintenance on equipment
not included in the survey?
Yes. Please refer to the Standard Operating Procedure
(SOP) - 06 Entering New
Equipment & New Preventive Maintenance.
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How do I correct inaccurate surveyed information in
CAMIS?
If the survey data is inaccurate, please refer to the
Standard Operating Procedure (SOP) - 08
Review Pre-loaded Data & Set Up Local Data at CAMIS
Start-up to see the appropriate procedure to make
the correction. Back
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When I enter a service request, the List of Values
for Site, Building or Floor is there but nothing for
the Rooms?
Please check your Floor records make sure they have
been assigned with Active Status. If a Floor has an
Inactive Status, they would not be listed in the List
of Values in Service Request Form. Users may assign
Active Status to Floors and Rooms upon data entry or
they may go back and update the Status. Back
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Is there a way to print a report on open Work Orders
by Floor?
There is no packaged report for open Work Orders by
Floor. However, you can view open Work Orders by Floors
by drilling down in the Facilities Workbench. You first
locate the Building, then view the Floors in the Building,
then view the Work Order backlog for each Floor. Back
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When I
print the Batch Work Order report why it does not print
my Route Work Orders?
In order to batch print Route Work Orders you have
to run the "Route Work Order Ticket" in the
"Work Order" folder. Back
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Why do I see a diamond shaped icon from Acrobat
Reader when I run a CAMIS report instead of data?
This problem is caused by some glitch between the Microsoft
Internet Explorer (MS. I.E.) and Acrobat Reader. There
are two things you can try. One is reinstall the "Full
Version" of the MS. I.E. (version 6.0 is recommended).
If your MS I.E. is 6.0, another alternative is to download
a patch from Microsoft. Go to www.microsoft.com
website; under
Downloads page you should find the Internet
Explorer 6 Service Pack 1. Back
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I cannot log in to CAMIS, or I can not log in all
the way. What should I do?
CAMIS requires a particular technical environment for
successful operations. If you can not log in to CAMIS
please check the following.
- In your computer's control panel, check for the
presence of the JInitiator. This should be the most
recent version.
- If the correct version of the JInitiator is present,
click on the icon to open the JInitiator, and check
for the following:
- Under the "BASIC" tab, be sure that
the boxes "Enable Jinitiator" and "Recycle
Classloader" are checked.
- Under the "Proxies" tab, make sure
the box "Use Browser Settings" is checked.
- In your computer's control panel, click on the "Internet
Options" icon. Under the "General"
tab, click the buttons "Delete Cookies"
and "Delete Files", and the "OK"
button at the bottom of the tab.
- Popup Blockers and/or Toolbars can negatively affect
CAMIS. The presence of multiple toolbars can have
particularly negative effects. If you can not log
into CAMIS, you may need to disable popup blockers
and/or delete one or more of your toolbars.
- Check your browser. If you are using Mozilla, Netscape,
or a browser other than Internet Explorer, you may
have problems accessing CAMIS.
- If you are using Internet Explorer 7, open the “Internet Options” on your computer’s control panel, It will open “Internet Properties”. Click the “Advanced” and check the box “Enable third Party Browser extensions”. You will have to restart your computer for this to take effect.
If none of these steps work, please e-mail the CAMIS
Helpdesk at CamisHelpdesk.DCAM@State.MA.US.
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What is Self Service?
CAMIS includes a Self Service Feature (FSS) which allows staff members to request services directly over the Internet. Individual institutions may incorporate this feature directly into their web site or place the Self Service Icon on the desk top. For larger organizations, incorporating Self Service into the institution’s own web site is usually more efficient. Using this technique, persons having institutional email accounts can access the Self Service feature by using their institutional log on. However, software interfaces between CAMIS and the institution’s personnel directory must be developed. This technique is used by the University of Massachusetts at Lowell, and it has significantly improved their response time to customer requests.
For smaller institutions, using the desk top icon to access CAMIS Self Service is recommended, although this will entail more in-house administration than if Self Service were incorporated into the institution’s web site, This technique is used by the Essex County Sheriff’s Department, Holyoke Soldiers’ Home and Bureau of State Buildings. As with UMASS Lowell, response time to service requests has improved. Also, wherever Self Service is used, facilities managers and service providers have found it to be a useful tool in tracking problems by type, frequency, and severity, leading to better planning and resource management.
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