State agency responsible for licensing and regulating physicians and acupuncturists. Site provides access to physician profiles. Receives and investigates complaints about physicians and acupuncturists.
Phone: 1-617-654-9800
Massachusetts Board of Registration in Nursing
State agency responsible for licensing and regulating nursing education and practice. Receives and investigates complaints concerning the conduct and practice of nurses.
Phone: 1-617-973-0800
Massachusetts Board of Registration in Pharmacy
State agency responsible for the licensing and regulation of the practice of pharmacists and the operation of pharmacies. Receives and investigates complaints about pharmacists and pharmacies.
Phone: 1-800-414-0168
Massachusetts Coalition for the Prevention of Medical Errors
A joint initiative of public and private agencies, consumers and insurers whose common goal is to improve patient safety and reduce medical errors. Dedicated to improvement through the development, implementation and dissemination of best practices by means of public and professional education. Serves as the Advisory Committee to the Betsy Lehman Center.
Phone: 1-781-272-8000
Massachusetts Department of Public Health
Multidisciplinary agency committed to protecting and improving the health and environment of the residents of the Commonwealth. Site provides information about public health services, programs, health statistics, health professional licensure and more.
Phone: 1-617-624-6000
Massachusetts Department of Public Health: Division of Health Care Quality (DHCQ)
Division which is responsible for the licensing of health care facilities. Receives and investigates complaints against health care facilities including concerns related to abuse and neglect of patients.
Phone: 1-617-753-800
Massachusetts Department of Public Health: Nursing Home Information for Consumers
Provides consumers with specific information related to individual nursing home inspections.
Phone: 1-617-753-8000
Massachusetts Department of Public Health: Office of Patient Protection (OPP)
Assists consumers who receive health coverage from a Massachusetts insurer or HMO to understand their rights with the health carrier. Provides guidance on issues such as internal grievances, appeals of benefit denials, medical necessity guidelines and independent external reviews.
Phone: 1-800-436-7757
Is responsible through its agencies for the delivery of a wide range of services to people with health, social, protective, and rehabilitation needs.
Massachusetts Hospital Association (MHA)
Voluntary nonprofit organization representing hospitals and health systems. Promotes quality health care through public advocacy and educational programs.
Phone: 1-781-272-8000
Massachusetts Medical Society (MMS)
Professional organization for Massachusetts physicians. Promotes high standards of medical care and provides education, training and research. Publishers of The New England Journal of Medicine.
Phone: 1-781-893-4610 or -3800
Massachusetts Nurses Association (MNA)
Professional organization and union for Massachusetts Nurses. Fosters high standards of nursing practice through advocacy and education.
Phone: 1-781-821-4625
MassPRO
Independent quality improvement organization dedicated to producing and sharing creative solutions to improve patient care.
Phone: 1- 781-890-0011
Massachusetts Quality and Cost Council
The Council was established in 2006, and is within, but not subject to control of, the Massachusetts Executive Office of Health and Human Services. It's mission is to establish statewide goals for improving health care quality, containing health care costs, and reducing racial and ethnic disparities in health care; to demonstrate progress toward achieving those goals; and to disseminate comparative health care cost, quality, and related information for consumers, health care providers, health plans, employers, policy-makers, and the general public.
Medically Induced Trauma Support Services (MITSS)
Provides assistance to patients, families and medical personnel who have been affected by medically induced trauma.
Phone: 1- 888-36-MITSS
This information is provided by the Betsy Lehman for Patient Safety and Medical Error Reduction within the Department of Public Health.