The OCA strives to improve services provided by state agencies to children and families in Massachusetts. You can contact us to share your concerns or give us feedback about your experience.

If you are concerned about the health, safety, education or welfare of a child receiving services from a state agency or program visit the OCA’s  File a Complaint page.

The OCA does not provide emergency responses to reports of child abuse and neglect. Please report claims of child abuse or neglect immediately by calling the Department of Children and Families (DCF) Hotline at 1-800-792-5200.

Office of the Child Advocate
One Ashburton Place, 5th Floor | Boston, MA 02108
Phone: (617) 979-8374 | Fax: (617) 979-8379
Complaint Line: (617) 979-8360
Toll Free: (866) 790-3690