Annual Reports

Project Reports

A Quality Improvement Review and Analysis of the Office Management of DCF
The OCA is conducting a Quality Improvement Review and Analysis of the Office Management of DCF, pursuant to Outside Section 219  docx format of Outside Section 219 
of the Massachusetts Budget for Fiscal Year 2015.  As part of this review, Suffolk University’s Moakley Center for Public Management has distributed a survey to DCF employees and is in the process of analyzing the results.  DCF is conducting a telephone survey of parents and guardians whose cases with DCF were closed within the prior six months to learn about the DCF client experience.  This survey incorporates questions posed by the OCA and the results will be analyzed and reported to the Legislature.

An Evaluation of the DCF Administrative Hearing System
The Ripples Group is conducting this evaluation under a contract with the OCA pursuant to Administration and Finance Reserve Appropriation 1599-7771  docx format of Administration and Finance Reserve Appropriation 1599-7
.

Investigations

OCA Releases Report Concerning the Disappearance of Jeremiah Oliver
The Office of the Child Advocate has conducted an independent investigation into the disappearance of Jeremiah Oliver and DCF’s work with the Oliver family. The Child Advocate has concluded that the high caseloads at DCF’s North Central Area Office provide a context rather than an explanation or excuse for the repeated failures of the DCF employees. The OCA investigation included a review of DCF records and other documents and interviews with agency, union, and law enforcement personnel. The complete OCA report, along with the DCF Investigation Report of December 30, 2013 is available here.

OCA Releases Statement Concerning the Death of Chase Gideika
The Office of the Child Advocate (OCA) received a Critical Incident Report on July 8, 2013, regarding the death of three-month-old Chase Gideika.  Secretary John Polanowicz of the Executive Office of Health and Human Services (EOHHS) requested that the OCA conduct an independent investigation into DCF's work with Chase Gideika’s family.  This investigation included extensive document review and interviews with agency, union, and law enforcement personnel.  The OCA has completed its investigation and has discussed its findings and recommendations with Secretary Polanowicz. A statement summarizing the OCA’s observations and recommendations is available below.