Department of Children and Families

Child-at-Risk Hotline (to file a report of abuse or neglect “51A” report)


DCF Area Offices by Town

DCF Offices By Town  pdf format of DCF Offices By Town doc format of                             DCF Offices By Town

DCF Regional and Area Offices Directory


DCF Ombudsman’s Office


The Ombudsman’s Office is an option to raise concerns regarding DCF. The office can be contacted at any time of one’s involvement with the DCF; it provides the following services:

    • responds to inquiries or issues of clients, foster and adoptive parents, advocates, legislators, and other concerned citizens regarding agency programs, policies or service delivery;
    • mediates and resolves these as possible;
    • monitors the content of contacts for patterns indicating systemic problems or weaknesses;
    • compiles and utilizes this information along with suggested policy or programmatic changes to the Commissioner and other agency staff as appropriate.


Massachusetts Children’s Alliance (MACA)

MACA works to promote an environment where children are free from sexual, physical, and emotional abuse and neglect.

Child Advocacy Centers (CAC)
CACs are at the forefront of child abuse intervention. CACs are distinguished by their multidisciplinary, team-orientated, and "victim-friendly" response to child abuse cases.

Family Resource Centers

Download the list of Family Resource Centers organized by county!  docx format of Download the list of Family Resource Centers organized

Massachusetts Family Resource Centers (FRCs) are a statewide network of community-based providers offering multi-cultural parenting programs, support groups, early childhood services, information and referral resources and education for families whose children range in age from birth to 18 years of age.


Handbook for Parents, Legal Guardians, & Custodians in Child Requiring Assistance (CRA) Cases links to PDF file

This handbook helps an individual understand what is likely to happen in court, who the people are that may be involved, and what rights are given as a parent, legal guardian, or custodian in a CRA case.


Unified Planning Teams (UPT) links to PDF file

UPTs provide guidance for a child who is involved with multiple state agencies and needs help with treatment planning.


Children’s Trust

One Tough Job connects parents in Massachusetts with parenting information and on-the-ground resources. Parents can enter their zip code to find parenting support organizations and programs nearby.

Healthy Family Centers

Family Centers are where parents and children go to meet other families, tap into community resources, learn new parenting skills, and participate in activities and support programs. Programs are open to all families with young children within the community and may include parent-child activities, playgroups, social events, and drop-in hours.

Parenting Education and Support Groups

Parenting Education and Support Programs help parents with young children to develop the knowledge, skills, and confidence they need to be the best parents they can be. Group-based series are led by trained professionals and provide opportunities for parents to learn new skills, connect with peers, and receive information and resources.


Wonder Baby


Funded by Perkins School for the Blind, Wonder Baby provides information for parents of young children with visual impairments as well as children with multiple disabilities.