In general, a court may award you $25 or the amount of money you can prove you lost. There is one important exception to this, explained below.
The law allows additional awards when a business “knowingly” or “willfully” does something wrong. A business acts knowingly or willfully when it knows it broke a law. Another example is when a business does not fix a problem after being told that it is breaking the law. If a business acted knowingly or willfully, you might receive an award of double or triple (“treble”) damages. This means that you can receive up to three times the amount that you lost to the business. The business might also be required to pay your legal fees.
- Who is Protected and From What Kinds of Business Activities?
- Awards You Could Get Under Massachusetts Consumer Protection Law
- Can I Sue?
- How Do I Send a 30-Day Demand Letter?
- What Can I Do After a Business Responds to My 30-Day Demand Letter?
- The Business Will Not Find a Solution with Me Or Did Not Respond
- My Business was Hurt by Another Business
- I Received a 30-Day Demand Letter
- What Happens if I Am Offered a Settlement by a Business but Don’t Take It?
- What Happens in Court for a 93A Matter?