In general, a court may award you $25 or the amount of money you can prove you lost. There is one important exception to this, explained below.

The law allows additional awards when a business “knowingly” or “willfully” does something wrong. A business acts knowingly or willfully when it knows it broke a law. Another example is when a business does not fix a problem after being told that it is breaking the law. If a business acted knowingly or willfully, you might receive an award of double or triple (“treble”) damages. This means that you can receive up to three times the amount that you lost to the business. The business might also be required to pay your legal fees.

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