First, you must have a claim against a business. Then, you must have tried to fix the problem with the business and failed. If this fails, you can only sue if:

1. You send a detailed 30-day demand letter. This is a letter than you send thirty (30) days before you sue in court. This letter lets the business to know why you are complaining. It provides information about what happened.

2. You are a “consumer.” This is someone who is buys things for personal, family, or household use.

3. The business’s actions must be “unfair” or “deceptive.”

4. The business’s actions resulted “in a loss of money or property, real or personal” to you.

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