First, you must have a claim against a business. Then, you must have tried to fix the problem with the business and failed. If this fails, you can only sue if:
1. You send a detailed 30-day demand letter. This is a letter than you send thirty (30) days before you sue in court. This letter lets the business to know why you are complaining. It provides information about what happened.
2. You are a “consumer.” This is someone who is buys things for personal, family, or household use.
3. The business’s actions must be “unfair” or “deceptive.”
4. The business’s actions resulted “in a loss of money or property, real or personal” to you.
- Who is Protected and From What Kinds of Business Activities?
- Awards You Could Get Under Massachusetts Consumer Protection Law
- Can I Sue?
- How Do I Send a 30-Day Demand Letter?
- What Can I Do After a Business Responds to My 30-Day Demand Letter?
- The Business Will Not Find a Solution with Me Or Did Not Respond
- My Business was Hurt by Another Business
- I Received a 30-Day Demand Letter
- What Happens if I Am Offered a Settlement by a Business but Don’t Take It?
- What Happens in Court for a 93A Matter?
People also viewed...
You recently viewed...
Personalization is OFF. Your personal browsing history at Mass.gov is not visible because your personalization is turned off. To view your history, turn your personalization on.
Learn more on our .
*Recommendations are based on site visitor traffic patterns and are not endorsements of that content.