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Division of Administrative Law Appeals
Customer Satisfaction Survey

How can we serve you better? Please take a moment to fill out this survey and then mail it to: DALA 98 North Washington Street, 4th Floor, Boston, Ma. 02114. 

Your answers will not affect the outcome of your case and will not be disclosed to the Administrative Magistrate by case number or name; your name also will not be disclosed. Completing this form does not constitute an appeal of the decision in your case.  If you wish to appeal, please follow the instructions in the letter accompanying your written decision.

Check the category that best describes you Petitioner Petitioner's Representative
Respondent Respondent's Representative
Your name (optional)
Name of case (optional)
Name of magistrate who conducted hearing
Was the decision in your favor? Yes No
Notices and other written information provided were clear and helpful strongly agreeagree neutral disagree
strongly disagree NA
DALA's website was useful strongly agreeagree neutral disagree
strongly disagree NA
The hearing began on time strongly agreeagree neutral disagree
strongly disagree NA
The magistrate was appropriately prepared for the hearing strongly agreeagree neutral disagree
strongly disagree NA
The magistrate conducted himself/herself in a professional manner. strongly agreeagree neutral disagree
strongly disagree NA
There was sufficient time to present the case. strongly agreeagree neutral disagree
strongly disagree NA
The magistrate was attentive and courteous during proceedings. strongly agreeagree neutral disagree
strongly disagree NA
The magistrate maintained appropriate control of the proceedings. strongly agreeagree neutral disagree
strongly disagree NA
The decision was easy to read and understand. strongly agreeagree neutral disagree
strongly disagree NA
The decision was based upon the evidence and applicable law. strongly agreeagree neutral disagree
strongly disagree NA

Please include any additional comments or suggestions. 
Thank you!

 


 


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Division of Administrative Law Appeals    98 North Washington Street, 4th Floor,  Boston, MA 02114
Telephone (617) 727-7060         Fax(617) 727-7248