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eDEP Frequently Asked Questions
eDEP is a secure site for submitting environmental permits, transmittals, certifications, and reports electronically to MassDEP. With eDEP, you can fill out your forms online save your work and return to it later submit your forms and payments electronically "sign" your submittals and print out receipts of your transactions.
What can I expect from eDEP?
For a short overview of eDEP, how it works and what you'll be able to do, take the eDEP Tour.
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What forms can I file in eDEP?
eDEP regularly adds forms. See our list of available eDEP forms.
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Who do I contact for assistance with eDEP?
For assistance please contact the DEP Help line M-F, 9:00-5:00 (EST) at phone 617-556-1100 or via e-mail at DEP.HELP@state.ma.us.
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What are the minimum requirements for using the eDEP online system?
Windows PC:
Microsoft Windows NT 4.0, 2000, or XP
Microsoft Internet Explorer Version 5.0 and higher or Netscape Navigator Version 7.0 and higher
You must use the latest version of the FREE Adobe Reader (Version 7.0.7 or higher). You will need to update your Adobe reader if you do not have a version newer than 7.0. We have found that older versions are no longer compatible with the improved eDEP software and will cause problems with validation. Also, Adobe releases newer versions to patch problems in the older software. So we recommend upgrading before you start working on your forms.
IMPORTANT: you must uninstall previous versions of Adobe reader before you upgrade to the latest version. Adobe versions 5.x and 6.x frequently fail to completely uninstall themselves - you will recognize this by the fact that directories for Acrobat 5 or Acrobat 6 remain in the Adobe subdirectory of your C:\Program Files directory. We have frequently found it necessary to manually remove these older directories after deinstalling the old reader through Windows Control Panel. Again, note that you will need to completely deinstall the old reader first before installing the new version to avoid conflicts between the 2 versions. If you are not able to load your forms, it is very likely an Adobe reader conflict problem based on our Help Desk experience.
Macintosh:
Mac OS 10.2.8 or greater
Apple Safari Browser
For best performance use the latest version of the FREE Adobe Reader for Mac (Version 7.0.7 or higher). Older versions of Adobe Reader for Mac do NOT work with eDEP. To ensure compatibility, please download the latest version.
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Why does my browser keep freezing up when I try to open an eDEP online form?
It may be because of the version of Adobe Reader installed on your computer. See question 4 above for eDEP System Requirements.
eDEP will not work with Adobe Reader Versions 5.0.0, 6.0.0, and 7.0.0 because of known bugs in Adobe's software.
If your browser is freezing up, first check to make sure that you do not have Acrobat Reader Version 5.0.0, 6.0.0 or 7.0.0 installed on your Windows PC or Adobe Reader 7.0.0 or earlier on your Macintosh. To see what version of Adobe Reader is on your machine, first launch the program, then choose Help from the application menu and select the About Adobe Reader item.
If you find that you do have one of these versions of Adobe Reader installed on your computer, then this is probably the reason that your browser keeps freezing up. If you want to use eDEP for online filing, we recommend that you upgrade to the FREE Adobe Reader (Version 7.0.7 or higher) to achieve the best performance.
For assistance, please contact DEP Help at DEP.HELP@state.ma.us or 617-556 -1100.
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Why do I get a runtime error on my Windows PC saying:
A Runtime Error has occurred.
Object Expected
Line: <line number>
Do you wish to Debug?
This behavior may occur after you install Office 2003, if the Web Debugging feature was selected for installation. If you select Web Debugging during the Office 2003 installation, the Disable script debugging check box in Internet Explorer is cleared.
To resolve this behavior, you must reconfigure the Internet Explorer script debugging options. To do this, follow these steps:
- Start Internet Explorer.
- On the Tools menu, click Internet Options.
- In the Internet Options dialog box, click Advanced.
- Click to select the Disable script debugging check box.
- Click to clear the Display a notification about every script error check box.
- Click OK.
For more information go to the following Microsoft Support page:
http://support.microsoft.com/kb/822521/en-us
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