Amy Pitter was appointed as the Commissioner of Revenue for the Commonwealth of Massachusetts on September 19, 2011, and began her duties on October 3. She is responsible for overseeing about 2,000 DOR employees in offices across the state in Tax Administration, Child Support Enforcement and the Division of Local Services.

Ms. Pitter holds a degree in law from the New England School of Law, a master’s degree in accounting from Northeastern University, and an undergraduate degree from Connecticut College. She has extensive experience in both the public and private sectors. She worked at DOR from 1991 to 2000, serving as Deputy Commissioner of Taxpayer Services and later as Deputy Commissioner of Child Support Enforcement.

For the past 11 years she has worked for CGI, an independent information technology and business process services firm, consulting with agencies such as the Internal Revenue Service to conduct strategic planning initiatives and program design and clients such as the Australian Tax Office and Child Support Agency to develop new systems and reengineer business processes.

Ms. Pitter’s background in technology and business processes will be an asset as DOR embarks on the implementation of two new core processing systems for tax administration and child support over the next few years.