Amy Pitter serves as Commissioner of the Department of Revenue. She is responsible for overseeing nearly 2,000 DOR employees in offices across the state who work in tax administration, child support enforcement and local services for cities and towns. Since her appointment in October 2011, one of the Commissioner’s key focus areas has been on DOR 360 , an initiative dedicated to understanding and improving the agency’s interactions with the communities it serves. Under the banner of DOR 360, the agency has conducted meetings and focus groups and surveyed taxpayers and practitioners to develop initiatives and programs that promote better communication and collaboration. Commissioner Pitter recruited a 16-member council of advisors who represent a broad range of taxpayer, practitioner and business interests to encourage citizen participation in shaping tax administration. The DOR 360 initiative has already led to beneficial changes to enable taxpayers to get more service online and resolve tax disputes quicker as well as improve audit and collection practices.
Commissioner Pitter brings to the position extensive experience in both the public and private sectors including a prior stint with DOR as Deputy Commissioner of Taxpayer Services and Deputy Commissioner of Child Support Enforcement. In 2000, Commissioner Pitter left DOR for CGI, an independent information technology and business process services firm, where she consulted with agencies such as the Internal Revenue Service and the Australian Tax Office on large systems implementations, strategic planning initiatives and program design with an emphasis on customer relationship management and taxpayer education and outreach.
Commissioner Pitter earned her undergraduate degree from Connecticut College, her master’s degree in accounting from Northeastern University and her law degree from the New England School of Law.