617.1. Inspectional Services Division.
617.2. Office of Internal Affairs.
617.3. Office of Internal Audit.
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617.1. Inspectional Services Division
The Inspectional Services Division (ISD) is the internal oversight function of the Department of Revenue (DOR) responsible for maintaining the integrity of DOR operations. ISD provides independent audit, investigation, consulting, evaluation and program monitoring services to the Department.
ISD assists operating divisions toward responsible administration of the tax and child support laws, and the development of a results oriented culture of accountability, responsibility, transparency, and risk awareness. This is achieved by reviewing the efficiency and effectiveness of internal controls; assessing operational compliance with all applicable laws, rules, policies and procedures; accounting for Department assets and appropriate safeguarding measure; evaluating overall effectiveness of Department goals and objectives; conducting employee awareness training; and investigating allegations or impropriety.
The Division is comprised of two separate oversight functions, the Office of Internal Audit and the Office of Internal Affairs.
617.2. Office of Internal Affairs
The Office of Internal Affairs promotes accountability and transparency by administering and enforcing the DOR Code of Conduct and employee professional standards. Internal Affairs investigates all allegations of misconduct involving DOR employees, including those where non-DOR employees threaten, harass or attempt to inappropriately influence employees during the performance of their official duties. Internal Affairs provides employee awareness training with regard to employee misconduct, confidentiality and integrity and performs background investigations on all prospective DOR employees, contractors, interns and consultants. Further, Internal Affairs is concerned with employee safety issues, ensuring that all such issues detected during the course of normal operations are properly addressed. In addition, Internal Affairs acts as liaison with other Federal, state and municipal law enforcement agencies, relative not only to on-going investigations, but also in providing necessary assistance when requested by these outside agencies.
Anyone who suspects or has knowledge of misconduct or impropriety involving a DOR employee is encouraged to contact the Office of Internal Affairs at 617-626-2130 or in writing to:
Inspectional Services Division
Office of Internal Affairs
P.O. Box 9567
Boston, MA 02114-9567
617.3. Office of Internal Audit
The Office of Internal Audit performs independent financial and operational reviews of all DOR activities to verify adherence to laws and established policy and procedures. Internal Audit identifies potential vulnerabilities and recommends appropriate enhancements to internal controls. The Office also performs the Department's enterprise wide risk assessment processes. Additionally, Internal Audit contributes to DOR's overall Information Security program by reviewing new and/or existing computer and network systems, as well as, any system modifications for security vulnerabilities and provides recommended actions to alleviate identified issues. The Office also performs continuous monitoring of employee accesses and use of DOR information systems. This ongoing monitoring ensures that employee accesses abide by DOR policies and procedures regarding acceptable use and ensures strict adherence to state and federal laws relating to confidentiality and disclosure.