Procedures
617.1. Inspectional Services Division
617.2. Office of Internal Affairs
617.3. Office of Internal Audit
617.4. Office of Federal/State Exchange
617.5. Office of Facilities Management
617.6. Office of Operations Research
617.7. Interagency Data Services (IDS)
________

617.1. Inspectional Services Division 

The Inspectional Services Division (ISD) is the internal oversight function for DOR responsible for providing professional audit, inspection, evaluation, investigative, data governance and analysis services which promote integrity, economy and efficiency in the administration of the Commonwealth’s tax, child support and municipal finance laws.  ISD is also responsible for facilitating a secure and safe working environment for all agency personnel.

The offices within ISD maintain the integrity of DOR operations and foster public trust and confidence in DOR through the development and implementation of compliance programs, investigations and risk-based operational and financial reviews of Departmental functions.  ISD uses quantitative and qualitative analytical tools to enhance the effectiveness and efficiency of DOR by providing internal consultancy and project management services throughout DOR.  Additionally, ISD promotes accountability, responsibility and transparency throughout the organization by reviewing the efficiency and effectiveness of internal controls; providing oversight of comprehensive data security policies and information monitoring programs to protect the confidentiality, integrity and availability of highly sensitive confidential information; facilitating and managing the sharing of mission critical information between DOR and various federal and state agencies; ensuring the safety and security of over 1,200 geographically dispersed employees located in 17 different offices and maintaining a security program that provides a holistic strategic and consistent approach to information, physical and personnel security for DOR.

The Division is comprised of the Office of Internal Affairs, the Office of Internal Audit, the Office of Federal/State Exchange, the Office of Facilities Management, the Office of Operations Research and the Interagency Data Services program.

617.2. Office of Internal Affairs

The Office of Internal Affairs (Internal Affairs) promotes accountability and transparency by administering and enforcing the DOR Code of Conduct and employee professional standards.  Internal Affairs investigates all allegations of misconduct involving DOR employees, including those where non-DOR employees threaten, harass or attempt to inappropriately influence employees during the performance of their official duties.  Internal Affairs provides employee awareness training with regard to employee misconduct, confidentiality and integrity and performs background investigations on all prospective DOR employees, contractors, interns and consultants.  Further, Internal Affairs is concerned with employee safety issues, including physical security, ensuring that all such issues detected during the course of normal operations are properly addressed.  In addition, Internal Affairs acts as liaison with other Federal, state and municipal law enforcement agencies, relative not only to on-going investigations, but also in providing necessary assistance when requested by these outside agencies.

Anyone who suspects or has knowledge of misconduct or impropriety involving a DOR employee is encouraged to contact the Office of Internal Affairs at 617-626-2130 or in writing to:

Inspectional Services Division
Office of Internal Affairs
P.O. Box 9567
Boston, MA 02114-9567

617.3. Office of Internal Audit

The Office of Internal Audit performs independent financial and operational reviews of all DOR activities to verify adherence to laws and established policy and procedures.  Internal Audit performs the Department’s enterprise wide risk assessment, evaluates the effectiveness and efficiency of internal controls and recommends appropriate enhancements to the internal controls in order to address any potential vulnerability identified.  Additionally, Internal Audit contributes to DOR’s overall Information Security program by reviewing new and/or existing computer and network systems, as well as any system modifications, for security vulnerabilities and recommends actions to alleviate identified issues.  Internal Audit also performs continuous monitoring of employee accesses and use of DOR information systems to provide assurance that employee accesses abide by DOR policies and procedures regarding acceptable use as well as strict adherence to state and federal laws relating to confidentiality and disclosure.

617.4. Office of Federal/State Exchange

The Federal/State Exchange Office functions as a liaison to the Internal Revenue Service and to other federal and state agencies and offers a wide variety of tax services that are readily available to those employees specifically authorized to work with federal tax data.

The Federal/State Exchange Officer coordinates the safeguarding and disclosure guidelines contained within IRS Publication 1075, Tax Information Security Guidelines for Federal, State and Local Agencies – Safeguards for Protecting Federal Tax Returns and Return Information, assuring the IRS through their Safeguard Activity Report that adequate security controls are in place to monitor and disclosure, transfer and destruction of federal tax data information.

617.5. Office of Facilities Management

The Office of Facilities Management (OFM) is responsible for the acquisition of leased office space, property management, interior design and space planning for DOR facilities.  The office oversees that all leasing matters comply with state laws and Division of Capital Asset Management regulations; develops and/or approves any modifications to existing office space; ensures that employees are provided with a healthy and safe workplace environment through oversight of approved indoor air quality testing; ensures building security is maintained and employee evacuation policies and procedures are in place; verifies the contents of all project-related deliveries or, when applicable, that the services were provided; signs for all project-related deliveries of goods and services; procures goods and services for DOR facilities in accordance with Operational Services Division regulations; and ensures that all registered, certified and overnight mail is delivered and received according to US Postal Service regulations.

617.6. Office of Operations Research

The Office of Operations Research (OOR) assists all levels of DOR management in achieving the most effective, efficient and economical administration of the Department of Revenue.  DOR uses quantitative and qualitative analytical tools to enhance the effectiveness and efficiency of DOR by providing internal consultancy and project management services throughout DOR to capitalize on opportunities, solve problems, identify and implement best practices, develop and test new business models, and provide objective support for strategic decisions.  This function also oversees the Department’s efforts to comply with the Performance Management requirements set forth in Executive Order 540 – Improving the Performance of State Government by Implementing a Comprehensive Strategic Planning and Performance Management Framework in the Executive Departments.

617.7. Interagency Data Services (IDS)

IDS is a secure, Service-Oriented Architecture (SOA) based Enterprise Information Services platform that provides Commonwealth entities external to DOR with critical data necessary to verify citizen eligibility for Commonwealth Services and programs and reduce fraud, waste and abuse by detecting eligibility issues before public benefits and/or services are rendered.   

Recommended Content

People also viewed...

You recently viewed...

Personalization is OFF. Your personal browsing history at Mass.gov is not visible because your personalization is turned off. To view your history, turn your personalization on.

Learn more on our .

*Recommendations are based on site visitor traffic patterns and are not endorsements of that content.