If you represent a client who has a child support case with DOR, you can obtain specific information about your client's case through the interactive case manager available on this website. The information available includes payment status, payment history, payments issued, distribution of payments and recent case activity, including enforcement actions taken. To gain access to your client's information, you will need a personal identification number (PIN) and password.
To obtain a PIN and password, mail or fax a letter on your office letterhead that includes the name, address, and Social Security number of each client you represent, as well as your Board of Bar Overseers number. The mailing address is Child Support Enforcement Division, Department of Revenue, P.O. Box 7057, Boston, MA 02204, Attention: POA. The FAX number is 617-887-7570.
Once we receive the letter, we will send you your own ten-digit PIN and six-digit password. These two identification numbers will give you access to all of your clients' cases. The authorization is valid for two years.
To gain access to the client's information, log into the Case Manager
and follow the prompts for entering your PIN and password.