The goal of DOR360 is to create an environment within the agency where we are regularly    providing information on what we do, asking for opinions on how we are doing and acting        on feedback.
                                                                                             Amy Pitter, Commissioner

How Are We Doing?

Tell us about your customer service experience and see what others are saying about theirs.  We’ve already heard from thousands of customers; we’re publishing the results and taking action. Read more.
The Department of Revenue kicks off its Small Business Initiative, a key component of  DOR360 designed to identify small business needs and develop a plan to meet the challenges small businesses face when interacting with DOR. This will be done through focus groups, online challenges, and surveys with the participation of associations, memberships, and small business advocates.

DOR's Child Support in the Community

From collaborating with the Boston Bar Association to participating in family court workshops and kids book club events, DOR's Child Support Enforcement Division is making the rounds. More

DOR Addresses Massachusetts Society of Enrolled Agents

Commissioner Pitter, Taxpayer Advocate Dennis Buckley and George Barresi of DOR’s Training Group addressed the Massachusetts Society of Enrolled Agents. More than 75 enrolled agents heard from the Commissioner about the rollout timeline for the state’s new tax system and what features will be available to practitioners, mediation options and her plans for creating tailored options for taxpayer notifications and communications. Full story.

Ever Wonder What Goes On During a Small Business Workshop?

Does anyone ever say to you, “You are so talented! You should start your own business!”— but you just don’t know where to begin? A Small Business Workshop (SMW) is the answer... Read More

DOR360 Initiatives

Students complete Workforce Partnership between Bunker Hill Community College and DOR
Secretary of Administration and Finance Glen Shor and Department of Revenue Commissioner Amy Pitter recently recognized the first graduates of the joint certificate and internship program developed by Bunker Hill Community College and the Department of Revenue at the State House... Read More ¦ Watch video ¦ Read press release


Successful Pilot Now Permanent Early Mediation Option
After success with the pilot program, DOR now offers an early mediation option... Read More


DOR360 Initiative Comes Full Circle for Combined Reporting Filers
A group of taxpayers with combined reporting experience joined forces with representatives from DOR’s Audit, Legal and Communications divisions... Read More

DOR360 In the Works

New Pilot Program to Deliver Notices in Plain Language
DOR's Plain Language initiative is a new pilot that pledges to deliver notices and forms that are clear, comprehensible, and informative enough to answer most taxpayer questions...  Read More