The goal of DOR360 is to create an environment within the agency where we are regularly    providing information on what we do, asking for opinions on how we are doing and acting        on feedback.
                                                                                             Amy Pitter, Commissioner

How Are We Doing?

Tell us about your customer service experience and see what others are saying about theirs.  We’ve already heard from thousands of customers; we’re publishing the results and taking action. Read more.

CSE Hosts Annual Conference of the National Council of Child Support Directors

CSE hosted the annual conference of the National Council of Child Support Directors at the Parker House in Boston in late June. The 4-day event was attended by over 150 state and federal government managers and vendors who provided services to child support agencies. Read more

Commissioner Pitter Sits Down with MSCPA Members in Fall River

Commissioner Amy Pitter joined MSCPA President Eileen McAnneny on a visit to Fall River to talk to MSCPA members. During the meeting, tax practitioners discussed the challenges they and their small business clients face in their interactions with DOR and how DOR could improve its processes. The meeting was one of several meetings being held throughout the state as part of DOR360’s Small Business Initiative .

DOR Hosts Vietnamese Delegation

DOR hosted a delegation visiting from Vietnam interested in learning how federal, state and local institutions conduct research & create policy.  Read more

Ever Wonder What Goes On During a Small Business Workshop?

Does anyone ever say to you, “You are so talented! You should start your own business!”— but you just don’t know where to begin? A Small Business Workshop (SMW) is the answer... Read More

DOR360 Initiatives

Students complete Workforce Partnership between Bunker Hill Community College and DOR
Secretary of Administration and Finance Glen Shor and Department of Revenue Commissioner Amy Pitter recently recognized the first graduates of the joint certificate and internship program developed by Bunker Hill Community College and the Department of Revenue at the State House... Read More


Successful Pilot Now Permanent Early Mediation Option
After success with the pilot program, DOR now offers an early mediation option... Read More


DOR360 Initiative Comes Full Circle for Combined Reporting Filers
A group of taxpayers with combined reporting experience joined forces with representatives from DOR’s Audit, Legal and Communications divisions... Read More

DOR360 In the Works

New Pilot Program to Deliver Notices in Plain Language
DOR's Plain Language initiative is a new pilot that pledges to deliver notices and forms that are clear, comprehensible, and informative enough to answer most taxpayer questions...   Read More