DOR partnered with the Office of Government Innovation Officer (OGIO) for the online challenge. This innovation crowdsourcing program helped DOR to better understand the level of satisfaction of small businesses through further outreach to tax practitioners. The challenge allowed a larger group of practitioners to weigh in on whether small businesses are getting what they need, if the communications from DOR are clear and comprehensive, identify the stumbling blocks where businesses are getting stuck or frustrated, and promote best practices on how to meet business needs.

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