To kick off the Initiative, the Department teamed up with the Massachusetts Society of Certified Public Accountants (MSCPA) for a statewide tour to meet with small business practitioners. Tax practitioners work with small business clients and have a very good understanding of their needs. MSCPA President Eileen McAnneny as well as DOR representatives held discussions on subjects including customer service, collections, tax dispute resolution, audits, and tax guidance. DOR took the information learned from practitioners and plans to ask small businesses to expand upon the information so DOR ends up with a well-rounded understanding of their needs.
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