One of the many benefits of MassTaxConnect is the option to go paperless. By enabling this feature, you can stop all paper mailings from being sent to you and instead opt to access all notices, letters, and other communications via MassTaxConnect. If you go paperless you will be notified via email every time you receive a new correspondence from DOR.

By opting to go paperless you will receive correspondence from DOR quicker than by mail. You’ll have 24/7 access to all correspondence stored electronically within MassTaxConnect. You will save taxpayer money by forgoing printing and postage costs of paper mailings. And it’s good for the environment!

Below, we describe step-by-step how you can go paperless within MassTaxConnect.

Step 1: Log in to MassTaxConnect at

Step 2: Click on the Show More Options link under the “I Want To” section at the top right of the screen, then click on Go Paperless.

MassTaxConnect screen capture of Go Paperless option link

Step 3: A pop-up box will appear. Select the first option to receive your letters and notices electronically by clicking the button to the right. Press submit.

MassTaxConnect screen capture of Go Paperless pop up message

Step 4: After clicking submit, you will be shown a confirmation screen with an acknowledgement of the change in delivery preference. You should also receive an email with this confirmation. 

MassTaxConnect screen capture of Go Paperless confirmation

Need to update your email address on MassTaxConnect? Follow these simple steps:

  1. Log in to MassTaxConnect at
  2. Click on the Profile link in the top right of the screen
  3. Click on the Update Profile link under “I Want To”
  4. Change your email address and click the “Save” button
  5. You will receive an email notifying you of the change in address