You May Be Asked to Confirm Your Identity Before Receiving a Tax Refund

Identity fraud is on the rise. We’re intensifying security measures to protect taxpayers and just added a process that will identify some tax returns, where a refund is due, that may require additional verification. If your return is identified, you will be notified by mail and asked to complete a short, secure online quiz made up of personalized questions. You may have been asked to do something similar by your bank or credit card company. The quiz is designed to be taken only by you and takes no more than a few minutes. When you successfully complete the quiz, your refund will be processed.

More information on the identity quiz

Senior Circuit Breaker Credit Information Sessions Announced

The Department of Revenue has planned an extensive series of presentations to educate taxpayers 65 and older about the benefits of the Senior Circuit Breaker Tax Credit . For tax year 2014, the credit is worth as much as $1,050 for eligible taxpayers 65 and older who either own or rent their home. Read more

Tip of the Week

Tips for a Stress-Free Filing Season
Although taxes may be inevitable, paying them should be as hassle-free as possible. Here are a few tips, and a list of major tax changes, to help make filing your Massachusetts taxes this year as stress-free as possible... More 

Filing Season Benchmarks

TY14 Personal Income Tax Return Processing (as of January 24, 2015)
Total number of returns processed16,243
Total number of returns e-filed16,182
Total number of refunds issued329
Total amount of refunds issued$128,017
Refund Turnaround Time
E-filed returns2.5 days
Paper returns8.8 days
Phone Calls
Weekly phone call volume24,323 calls
Average wait time33 seconds