Direct Deposit Banking Information

If requesting direct deposit for a tax refund, be sure to insert the bank routing number and the individual bank account number for the deposit – and double check the numbers for accuracy. If recorded incorrectly, it may delay the refund and will result in a paper check.

Tax Refunds Receive Scrutiny on News from Turbo Tax

As you probably heard, Intuit (Turbo Tax) held up the release of client returns to state revenue agencies on news that there may have been a breach at the company.  Intuit subsequently released many of the returns. In an effort to be abundantly cautious, MA DOR stopped refunds for a short time to take a closer look at the returns. Processing of returns requesting refunds has now been resumed with additional scrutiny. Returns set aside for a closer look may result in a taxpayer receiving a notice asking for information to confirm their identity.  

Tip of the Week

Tips for a Stress-Free Filing Season
Although taxes may be inevitable, paying them should be as hassle-free as possible. Here are a few tips, and a list of major tax changes, to help make filing your Massachusetts taxes this year as stress-free as possible... More 

Filing Season Benchmarks

TY14 Personal Income Tax Return Processing (as of April 24, 2015)
Total number of returns processed3,056,296
Total number of returns e-filed2,855,800
Total number of refunds issued2,096,334
Total amount of refunds issued$942,497,332
Refund Turnaround Time
E-filed returns5.0 days
Paper returns14.8 days
Phone Calls
Weekly phone call volume55,856 calls
Average wait time236 seconds

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