February 29, 2000
Patricia Campbell Malone / Jeffrey Busha
(617) 626-2251

Massachusetts Department of Revenue (DOR) Commissioner Frederick A. Laskey announced today that the DOR will expand its customer service telephone tax help hours through April 18, which is the Massachusetts tax deadline this year due to the Patriot's Day holiday.

Income tax help will be available from 8:45 a.m. to 7:00 p.m. Monday through Thursday, and from 8:45 a.m. to 5:00 p.m. on Friday. On Saturday, customer service representatives will be available to provide income tax help from 9 a.m. to 1:00 p.m., and on Sunday from 10 a.m. to 2 p.m. DOR's customer service representatives can be reached at 800-392-6089 in state, toll-free or at 617-887-6367.

DOR's Boston office, which has moved from the Saltonstall Building to the Hurley Building at 19 Staniford Street (entrance is located off Cambridge Street toward the rear of the building), also will be open from 7:30 a.m. to 6 p.m. on Wednesday to coincide with IRS Boston office hours. DOR's Boston and Springfield offices provide taxpayers with an opportunity to electronically file (E-file) their state tax return for free.

"Customer service is our top priority at the DOR and extending our hours means we are able to provide more taxpayers with the help they need," said Laskey. "In addition, our enhanced website also provides taxpayers with a wealth of tax information including the answers to the most frequently asked questions, the latest tax law changes and an e-mail function where taxpayers can have their questions answered on-line, on average in 2 business days."

The DOR is encouraging taxpayers to file their state income taxes electronically through Telefile by touch-tone telephone, PC file by downloading free software from DOR's website, www.state.ma.us/dor or by filing electronically with a tax preparer. Taxpayers who E-file receive their refunds in four days or less.

Frederick A. Laskey