March 3, 2000
Patricia Campbell Malone / Jeffrey Busha
(617) 626-2251

Massachusetts Department of Revenue (DOR) Commissioner Frederick A. Laskey announced today that 505,000 Massachusetts taxpayers have E-filed state income tax returns and that 105,000 taxpayers have had their tax refunds directly deposited into their bank accounts.

Commissioner Laskey encouraged taxpayers to E-file their tax returns electronically through Telefile by touch-tone telephone, PC File by downloading free software from DOR's Web site or by filing electronically with a tax preparer. Compared to last year at this time, E-filed returns are up 14 percent and refunds directly deposited are up 26 percent. Also, DOR hit the 500,000 E-filed tax return mark 2 weeks ahead of last year.

"Whether you prepare your taxes yourself or have a tax preparer complete your return, E-file is the way to go. Taxpayers that E-file receive their refunds in less than 4 days and receive instant confirmation from DOR upon receipt of their tax return. The money is better off in their hands than ours and we want to get it to taxpayers as quickly as possible," said Commissioner Laskey.

DOR has increased its customer service telephone tax help hours to accommodate taxpayers who have questions. Income tax help will be available from 8:45 a.m. to 7:00 p.m. Monday through Thursday, and from 8:45 a.m. to 5:00 p.m. on Friday. On Saturday, customer service representatives will be available to provide income tax help from 9 a.m. to 1:00 p.m., and on Sunday from 10 a.m. to 2 p.m. DOR's customer service representatives can be reached at 800-392-6089 in state, toll-free or at 617-887-6367.

Taxpayers also can get tax help by visiting DOR's enhanced Web site at that includes answers to the most frequently asked questions, the latest tax law changes and an e-mail function where taxpayers can have their questions answered on-line in 2 business days.

DOR Tax Filing Season Facts

  • 3.2 million State income tax returns filed every year
    Last year, 678,000 taxpayers E-filed their State income tax returns
    Last year, approximately 2.5 million taxpayers filed paper tax returns

  • DOR typically receives 1 million returns during the last week
    Massachusetts Tax Filing Deadline this year is April 18, 2000 due to the Patriot's Day holiday

  • 55% of State income tax returns are filed by Tax Practitioners (1.7 million)

  • 45% of State income tax returns are filed by individuals (1.4 million)

  • 77% (or 2.4 million) of taxpayers last year received State tax refunds, worth over $1 billion

  • 200,000 Direct Deposit State Tax Refunds last year

  • E-filed State Tax Returns = 4 days or less refund turnaround time

  • Paper State Tax Returns = 13.6 days (on average for last year's Tax Filing Season)