BOSTON -- Revenue Commissioner Alan LeBovidge today announced that the Department of Revenue is seeking bids for a new integrated tax computer system, MASSTAX2.
DOR is interested in modernizing its tax administration system while lowering its cost, expanding the availability of information and providing better taxpayer customer service. DOR also is interested in narrowing the tax gap by increasing voluntary compliance with the Commonwealth's tax laws and department policies.
"This is the biggest technological undertaking in DOR's history," LeBovidge said. "We've made great strides in using technology to help us with our mission of administering the tax laws in a fair and equitable manner, but our current system which was a state-of-the-art system when put online in 1986, is no longer cost effective to maintain or enhance."
The successful bidder will develop and configure the system to replace, unify and enhance the processes now provided by the current integrated system. Due to the breadth of the development, a phased implementation is anticipated.
DOR originally developed its MASSTAX computer system in the 1980s. To meet the increasing processing and data demands of its complex operations, DOR has added many modules over the years. However, the capabilities of these aging systems have reached their limits.
In recent years, DOR has used technology to provide accessible, 24-hour customer service while protecting the integrity of the data and the privacy of taxpayer. Potential bidders can get more information by visiting the Commonwealth Procurement Access & Solicitation System website.