Recently, we asked parents who receive child support services how well they think the Department of Revenue’s Child Support Enforcement Division (DOR) communicates over the phone, in person, on the web site and in letters. Based on the answers, we now have a good sense of what our customers like - and don’t like – about us and are in the process of using this information to make changes that will improve our customers’ experiences. The good news is that the majority of parents are generally satisfied with how we communicate. The not-so-good news is that one group of parents – those that are responsible for paying support (“ noncustodial parents”) -- experience us quite a bit less favorably than the group that receives child support (“custodial parents”) in a number of important ways. Read more pdf format of Learning from the Families in Our Program

Full survey results report pdf format of Customer Service Survey 2013 file size 1MB