The Department welcomes questions, comments and suggestions. However, to safeguard your privacy, do not send confidential taxpayer information (e.g., your Social Security number(s), tax liability amounts or other taxpayer-specific information). If you choose to disregard this warning, please be aware that the Massachusetts Department of Revenue is not responsible if confidential information which you sent to this e-mail address is accessed by third parties. If you have specific questions about your tax account, please log into MassTaxConnect and send us an e-message.

DOR's customer service call center hours for tax help are 8:30 am - 4:30 pm, Monday through Friday. (617-887-6367)

Case-specific child support questions should be directed to the number below. 

To submit general questions, comments and suggestions, please choose one of the following topics:

Selecting the appropriate option above will help us serve you better by enabling us to properly direct your message within the Department.