The Department welcomes questions, comments and suggestions. However, to safeguard your privacy, do not send confidential taxpayer information (e.g., your Social Security number(s), tax liability amounts or other taxpayer-specific information). If you choose to disregard this warning, please be aware that the Massachusetts Department of Revenue is not responsible if confidential information which you sent to this e-mail address is accessed by third parties. If you have specific questions about your tax account, please call 617-887-6367 or toll-free in Massachusetts 800-392-6089 or write to us at PO Box 7010, Boston, MA 02204.
IFTA, Alcoholic Beverage Excise and Ferry Embarkation Fee filers, please call 617-887-6300 or toll-free in Massachusetts 877-671-6367 or write to us at PO Box 7044, Boston, MA 02204 if you have account or MassTaxConnect specific questions.
DOR's customer service call center hours for tax help are 9 am - 5 pm, Monday through Friday.
Case-specific child support questions should be directed to the number below.
To submit general questions, comments and suggestions, please choose one of the following topics:
- Personal Income Tax
- Trustee Tax (sales/use, meals, withholding, etc...)
- Corporate Excise
- Certificate of Good Standing
- Child Support 800-332-2733 (local callers, 617-660-1234)
- Division of Local Services
- IFTA (International Fuel Tax)
Selecting the appropriate option above will help us serve you better by enabling us to properly direct your message within the Department.