Welcome to the Mass.Gov Portal website. Your privacy is one of our top priorities. The following policy applies only to the use of the Mass.Gov Portal website. As you navigate the Portal, you will see links that, when clicked, will take you to other websites operated by state agencies. These websites have individual privacy policies tailored to the interactions available through each site. You may also see links that will take you to websites external to Massachusetts state government. In particular, please note that although some of the social media pages used by the Mass.Gov might appear to be part of this website or at a webpage under the Mass.Gov Portal control, some of these sites are actually hosted by a third party provider. Thus when visiting these third party social media sites, you are subject to different privacy policies and terms of service. Please review Mass.Gov Portal's Social Media Policy to review more detailed information on how the Mass.Gov Portal uses specific social media sites and for links to the relevant terms of service and privacy policies for those sites. We strongly suggest that you read the privacy policies for each Commonwealth website that you visit, and any external site that you visit through a link appearing at this site.
A Privacy Partnership
Your privacy with respect to the use of the Mass.Gov Portal results from a partnership between the Commonwealth and you, the user. At this website, we attempt to protect your privacy to the maximum extent possible. However, because some of the information that we receive through this website is subject to the Public Records Law, Massachusetts General Laws Chapter 66, Section 10, we cannot ensure absolute privacy. Information that you provide to us through this site may be made available to members of the public under that law. This policy informs you of the information that we collect from you at this site, what we do with it, to whom it may be disseminated, and how you can access it. Based on this information, you can make an informed decision about your use of this site. You can maximize the benefits of your privacy partnership with the Commonwealth by making informed decisions about whether to share personally identifiable information with us through this site.
Personally Identifiable Information
We use the term "personally identifiable information" to mean any information that could reasonably be used to identify you, including your name, address, telephone number, e-mail address, Social Security number, birth date, bank account information, credit card information, or any combination of information that could be used to identify you.
Information Voluntarily Provided by You
This site collects voluntary information from you through surveys, e-mails, and any comments posted on social media pages hosted by this website (such as blogs or wikis). All such information, including comments and E-mails sent by you to this site will contain personally identifiable information.
Information Automatically Collected and Stored by this Site
This website employs the use of "Persistent Cookies." The purpose of these Persistent Cookies is to collect and aggregate data regarding the site's visitor activity in order for EOHHS to continuously evaluate and update its website services. You may elect to disable the Persistent Cookies. Please be advised that disabling the Persistent Cookies may affect your ability to view or interact with this website. The site also collects and stores indefinitely your Internet Protocol ("IP") address, which does not identify you as an individual, as well as information about the date and time of your visit, whether a file requested from your website exists, and how many "bytes" of information were transmitted to your website over the Web from this site. We use your IP address to assess the frequency of visits to this site and the popularity of its various pages and functions. We will not attempt to match any personally identifiable information that you provide to us with your IP address, unless there are reasonable grounds to believe that doing so would provide information that is relevant and material to a criminal investigation.
Dissemination of Your Personally Identifiable Information
We do not sell any personally identifiable information collected through this website or submitted to the Commonwealth in conjunction with using functions on the website, and there is no direct or online public access to the information. However, once you voluntarily submit personally identifiable information to us related to your use of the Portal, its dissemination is governed by the "Public Records Law," the "Fair Information Practices Act (Massachusetts General Laws Chapter 66A), Executive Order No. 504 and other applicable laws and regulations. For this reason, part or all of the information you send us may be provided to a member of the public in response to a public records request. There are pieces of information, such as credit card numbers, TIN, username, or password that are not considered public for the purposes of a public records request. For more information on types of data exempted from disclosure under the Public Records Law, please read the Secretary of the Commonwealth's Public Records Law.
In addition, the information that you voluntarily submit will be disclosed only to Commonwealth employees or officials, or those under contract with the Commonwealth, with a "need to know" for purposes of fulfilling their job responsibilities. The information will be used for such purposes as; answering your questions, responding to any requests for assistance, generating summary statistics about usage, auditing applications and detecting fraud, aiding in the planning, design and development of the Mass.Gov Portal, and fulfilling the Commonwealth's legal obligations.
We will collect and aggregate the information you provide through surveys for purposes of market research to improve this Portal by making it more responsive to customer needs. Where appropriate, we may provide the information submitted by you through an e-mail to the person or company that is the subject of your inquiry, or to a government agency responsible for the matters referred to in your communication.
Your Access and Opportunity to Correct
The "Public Records Law" and the "Fair Information Practices Act" provide you certain rights to get information about you that is in our records. To learn more about the circumstances under which you can get and correct this information, please click on the above references to these laws.
Because information sent to the Commonwealth is not encrypted, you should not send messages containing information that you consider highly sensitive to this website. We use standard security measures to ensure that information provided by you, including your personally identifiable information, is not lost, misused, altered, or unintentionally destroyed. We also use software to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Except for authorized law enforcement investigations, no attempts are made to identify individual users or their usage habits.
Special Protections Against Misuse Of Personally Identifiable Information Within Commonwealth Offices
In 2008, Governor Deval Patrick issued Executive Order 504, which enhanced the privacy protection given to any information about you as a named individual held by the Executive Department of state government. Executive Order 504 limits the collection and dissemination of personally identifiable information within the Executive Department and requires Executive Department agencies to greatly enhance the security and integrity of such data. This website complies with Executive Order 504, so all of the personally identifiable information that you submit to this website is given the privacy protections set forth in Executive Order 504.
For questions about your privacy while using this website, please contact Susan Parker, Director of Portal Services, at firstname.lastname@example.org.
An "Internet Protocol Address" or "IP Address" is a series of numbers that identifies each computer and machine connected to the Internet. An IP address enables a server on a computer network to send you the file that you have requested on the Internet. The IP address disclosed to us may identify the computer from which you are accessing the Internet, or a server owned by your Internet Service Provider. Because it is machine-specific, rather than person-specific, an IP address is not, in and of itself, personally identifiable information.
"Social Media". A social media website is a website on a social media application that is usually maintained by an individual and has regular entries of commentary, descriptions of events, or other material such as graphics or video. A social media identity is a specific user identity that has been registered on a third party social media site and is associated with the Agency. Government social media sites or identities typically provide forums for commentary or news on topics related to the government agency that hosts the social media site or has secured the social media identity. A typical social media site (whether hosted by the Agency or a third party) combines text, images, and links to other websites including blogs, wikis, and other media related to the topic and enables readers to leave comments in an interactive format.
"Weblog" or "Blog". A weblog or blog is a Web site, usually maintained by an individual with regular entries of commentary, descriptions of events, or other material such as graphics or video. Government blogs typically provide commentary and news on topics related to the government agency hosting the blog. A typical blog combines text, images, and links to other blogs, Web pages, and other media related to the topic, and enables readers to leave comments in an interactive format.
"Wiki". A wiki is a website that uses collaboration software to enable the creation of a number of interlinked web pages. Many authors can contribute to the website and upload content to the site. Government wikis typically provide a venue for commentary and discussion regarding topics related to the government agency hosting the wiki. A typical wiki combines text, images, and links to other web pages outside the wiki also related to the topic, and enables readers to leave comments in an interactive format.