A Quality Rating & Improvement System (QRIS) is a method to assess, improve, and communicate the level of quality in early care & education and after-school settings ( Stair Steps to Quality , Anne W. Mitchell (2005); United Way Success by Six, p. 4). The MA QRIS offers guidance to professionals in early education and care and out of school time settings on a path towards quality, recognizing that higher expectations of programs must be matched with increased supports that include a better-articulated career ladder, financial incentives, and professional development and technical assistance, which are grounded in the science of child development.

QRIS are similar to other consumer rating systems, in that they "rate" goods or services to provide customers with a better understanding about the quality of that item. The Massachusetts Department of Early Education and Care (EEC) formally began developing a QRIS during the spring of 2008. Twenty other states have implemented QRIS over the past decade and many more states are in the development process. 

Please note: After a program/provider submits a QRIS application, EEC will review the QRIS Program Manager, supporting documentation, and the PQ Registry. Programs and providers submitting a Level 3 application will also require a Program Quality Specialist Technical Assistance site visit. Programs and providers submitting a Level 4 application will require an Environment Rating Scales Reliable Rater observation(s). The average length of time to process a QRIS application and grant a level is 12 months.

Region 1 - Western
Amanda Thayer
Program Quality Specialist
(413) 881-1548

Edwin Moralez
QRIS Health Advisor
(413) 881-1546
1441 Main Street, Suite 230
Springfield, MA 01103

Region 2 - Central
Amy Whitehead-Pleaux
Program Quality Specialist
(508) 461-1446

Lila Coverstone
QRIS Health Advisor
(508) 461-1460
10 Austin Street
Worcester, MA 01609

Region 3 - Northeast
Jody Dominguez
Program Quality Specialist
(978) 826-1336

Maureen Waitt
QRIS Health Advisor
(978) 826-1319
360 Merrimack Street Building 9, 3rd Floor
Lawrence, MA 01843

Region 5 - Southeast
Anne Hemmer
Program Quality Specialist           
(508) 967-3413  

Betty Blackham
QRIS Health Advisor
(508) 967-3411
1 Washington Street
Suite 20
Taunton, MA 02780

Region 6 - Metro Boston
Cheryl McLellan
Program Quality Specialist
(617) 979-8601  

Betty Blackham
QRIS Health Advisor
(508) 967-3411

Maureen Waitt
QRIS Health Advisor
(978) 826-1319
1250 Hancock Street, Suite 120-S
Quincy, MA 02169

PQS Contact Information  docx format of PQS Contact Information

QRIS for Providers and Educators

QRIS standards: Describes key indicators of quality for Center-based/School-based programs, Family Child Care and After School/Out of School Time programs.

The QRIS Program Manager application: A secure, Web-based program that lets programs complete their self-assessments and apply for ratings online.

QRIS resources: Includes an overview of QRIS and measurement tools for your program.

More Information about the Massachusetts QRIS

About QRIS and the Massachusetts implementation: Describes what a QRIS is and refers to the Together For Quality RFP.

Development of the Massachusetts QRIS system: Background and history of our QRIS.

Key indicators of quality: These indicators are built into the QRIS system.

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