Internet User Responsibility

When Making a Camping Reservation with MA State Parks
While customers appreciate the flexibility of reserving campsites either over the phone or on an Internet website, and Internet reservations are a popular booking method for our campgrounds, please be advised of the following as you make an Internet reservation with MA State Parks.

All reservation policies and restrictions apply to Internet customers. Prior to finishing a reservation transaction, the Internet customer is asked to "agree" to all the terms given. Refunds are not available for misunderstanding of terms.

A campsite has not been reserved until payment has been entered and you receive a reservation number from the system. Multiple reservations can be in progress at any given time. A campsite may show to be available at the start of the reservation process, but may no longer be available by the time the campsite is selected.

Internet customers accept responsibility for entering accurate information such as correct campsite selection, correct date selection, equipment size information. Verify your camping dates and site prior to ending your transaction. Prior to your arrival dates, refunds and/or no-cost transfers are not available for reservations with incorrect campsites or dates, and campsite changes once you arrive at the park can not be guaranteed.

Customers that misrepresent name, address, or number of occupants on a site in order to circumvent reservation policies may not be accommodated upon arrival at the campground.

Canceling a Camping Reservation

Prior to arrival date
There is a $10.00 cancellation charge prior to your camping date of arrival.

To cancel, call ReserveAmerica at 1-877-422-6762. 

If the call center is closed, customers may cancel prior to midnight on ReserveAmerica.com. There is no need to call the park where you have the reservation.

If the reservation is a credit card transaction, the remaining balance less the reservation transaction charge and $10.00 cancellation fee, will be credited to the credit card that was used in making the reservation (no exceptions to this process.)

If the reservation is a check or money order transaction, the Commonwealth of MA will send a refund check for the remaining balance less the reservation transaction charge and $10.00 cancellation fee. The check will be sent to the person who paid for the reservation (no exceptions to this process.) Please allow 4-6 weeks for processing.

On your camping date of arrival
There is a $10.00 cancellation fee plus loss of 1 night stay fee.

Call the park where you have the reservation. There is no need to call ReserveAmerica.

The reservation will be cancelled with a $10 cancellation fee, plus the forfeiture of 1 night stay fee.

If the reservation is a credit card transaction, the remaining balance less the reservation transaction charge, $10.00 cancellation fee, and 1 night stay fee will be credited to the credit card that was used in making the reservation (no exceptions to this process.)

If the reservation is a check or money order transaction, the Commonwealth of MA will send a refund check for the remaining balance less the reservation transaction charge and $10 cancellation fee and 1 night stay fee. The check will be sent to the person who paid for the reservation (no exceptions to this process.) Please allow 4-6 weeks for processing.

After the date you were due to arrive
There is a $10.00 cancellation fee plus loss of dates prior to cancellation.

Be aware that your reservation is invalid as of 8 AM on the 2nd day of your reservation. Your site can be redistributed to another customer. If you have not contacted the park, you may be listed as no showed. If the park no shows your reservation, no refund for any portion of your reservation is available.

Call the park where you have the reservation. There is no need to call ReserveAmerica.

The remainder of the reservation will be cancelled.

If the reservation is a credit card transaction, the remaining balance less the reservation transaction charge, the $10 cancellation fee, and fees for nights missed will be credited to the credit card that was used in making the reservation (no exceptions to this process.)

If the reservation is a check or money order transaction, the Commonwealth of MA will send a refund check for the remaining balance less the reservation transaction charge, $10.00 cancellation fee and fees for nights missed. The check will be sent to the person who paid for the reservation (no exceptions to this process.) Please allow 4-6 weeks for processing.

To insure fairness for all customers, any reservation with departure dates outside the 6-month maximum window can not be changed or cancelled until 18 days after the reservation was made.

Transferring a Camping Reservation

You may call ReserveAmerica at 1-877-422-6762 to change your arrival date, departure date, site type, or park until 1 days prior to your scheduled arrival date. There is a $10.00 charge to transfer your camping reservation. There is no guarantee of availability when transferring.