Extreme weather events, sea-level rise, changes in our precipitation frequency and air and water temperatures, all intensified by climate change, can have a significant impact on our water supplies. It is important for public water suppliers to assess, plan for, and adapt to our changing climate, to ensure their ability to deliver clean and safe drinking water to their customers.
Emergency Response: Bulk Water
- Massachusetts Department of Public Health Approved Bulk Tanker Washing Locations
The Massachusetts Department of Public Health regulates bulk tanker washing stations. For additional information or updates to this list please contact Ellen Fitzgibbons or Kim Foley of DPH at 617-983-6712.
- List of Emergency Bulk Water Providers
In the event of a water emergency declaration, Public Water Suppliers may contact these providers for temporary bulk water delivery. MassDEP must approve the use of bulk water.
- Bulk Water Questionnaire
Complete and return this survey questionnaire only if you are interested in selling bulk potable water to Public Water Systems in Massachusetts under short-term contracts. Revised October 2015.
- Drinking Water Policy 92-07: Bulk Water Suppliers - Sampling Requirements and Transport Responsibility
Bulk water suppliers who have received MassDEP approval as public water sources must meet minimum drinking water standards in accordance with 310 CMR 22.00, the Massachusetts Drinking Water Regulations. This policy explains the responsibilities involved. Revised November 2014.
- Procedures for Emergency Tank Truck Bulk Water Hauling
When it is necessary to provide emergency water supplies via tank truck, the safety procedures described here should be followed. March 2008.
- Security Guidelines for the Inspection of Emergency Bulk Water Deliveries
Security inspection requirements for all emergency bulk water deliveries to water treatment facilities. August 2009.
Emergency Response: Guidance Materials
- Features of an Active and Effective Protective Program
The US EPA has developed "Features of an Active and Effective Protective Program" to assist water utility operators in disaster prevention and recovery. This page is a brief summary of the program with a link to EPA's Website. June 2009.
- CDC: Centers for Disease Control Guidance for Water-Related Emergencies and Outbreaks
Before an emergency or a temporary problem with a community water system, a community drinking water treatment facility should have an emergency plan in the event that service is disrupted.
- USDHS: Cyber Intrusion Detection and Mitigation
Guidance to provide basic recommendations for owners and operators of critical infrastructure to mitigate the impacts of cyber attacks and enhance their network security.
- Emergency Planning and Preparedness Tips for WWTP and WTP Operators
This checklist provides operators and key staff members with information and advice on critical items that should be considered and checked to help you gauge your treatment plant's emergency preparedness status.
- Guidelines for Public Water Systems Appendix O, Handbook for Water Supply Emergencies
Appendix O (March 2007)
- EPA's FedFUNDS Tool for Disaster Reimbursement
A new web-based tool to locate funding for disaster relief.
- Hurricane Preparedness Tips for Water Systems
Tips pulled from US EPA's website.
- Cyber Risk Alert
Alert about increasing risks to Internet-accessible industrial-control systems. There is no imminent threat, but system security is always a priority. January 2012.
- US EPA Hurricane Incident Action Checklist
Examples of activities that water and wastewater utilities can take to prepare for, respond to, and recover from hurricanes.
- Preparing for Extreme Weather Events and Response Guidance
Recommended actions for water suppliers to prepare for extreme weather.
- US EPA Water Security Division Products and Services List
A compiled list of the tools available on EPA's Water Resilience web page. May 2016.
- Public Water System Response to Loss of Pressure to All or Part of the Distribution System
Flowchart and description of procedures for responding to a pressure loss in water mains. February 2008.
- Recommendations for Private Wells Inundated by Flooding
Disinfection procedures and other guidance if a private well has been contaminated by floodwater. February 13, 2008.
- Self-Assessment of Your Utility's Emergency Preparedness Program
Self-assessment measures taken from the Features of an Active and Effective Protective Program, to assist owners and operators of drinking water and wastewater utilities in preventing, detecting, responding to, and recovering from disasters. June 2009.
- Emergency Power Facility Assessment Tool (EPFAT)
EPFAT is a secure web-based tool to input, store, update and/or view temporary emergency power assessment data. The database also provides utilities and the local/state/federal Emergency Management staff a permanent off-site, secure repository for this information. June 2014.
- US DOE: 21 Steps to Improve Cyber Security of SCADA Networks
US Department of Energy publication helping SCADA users to begin to protect their own systems by increasing electronic security and establishing an effective program.
- US EPA Guidance: Planning for an Emergency Drinking Water Supply
Guidance on alternative means of providing drinking water in the event of an infrastructure failure. June 2011.
Emergency Response: Mutual Aid
- Water/Wastewater Agency Response Network (WARN)
The Water/Wastewater Agency Response Network (WARN) is intended to facilitate a utilities-helping-utilities approach to providing assistance to water and wastewater utilities during times of crisis. August 2009.
- Utilities Helping Utilities: Mutual Aid Networks for Emergency Response file size 1MB
file size 2MB
Guidance on Creating and Implementing a Mutual Aid and Assistance Program - from American Water Works Association. March 2007.
Emergency Response: Planning & Reporting Requirements
- Emergency Response Plan Training Guidance
Public water systems are required to have in place a plan for annually training staff and local partners in emergency response procedures. This is an outline of the elements of a training program. May 2009.
- Emergency Response Regulations
Regulatory revisions regarding emergency response. Revisions include specific requirements for emergency response plans (ERPs) and notification requirements for reporting emergencies to MassDEP and the local Board of Health. Updated March 2010.
- Emergency Response Reporting Guidance
For use by a Public Water System when preparing an Emergency Response Report following an incident, and for MassDEP Drinking Water staff conducting a review of the Report. May 2009.
- Emergency Response Planning Guide for Public Drinking Water Systems
To be used in conjunction with the Handbook for Water Supply Emergencies and the Massachusetts Drinking Water Regulations, this guide includes a template for creating an Emergency Response Plan. Revised February 2010.
- Emergency Response Planning at Public Surface Water Sources
How to plan, respond, and follow-up at emergencies in your surface drinking water source. November 2006.
- Pandemic & Natural Disasters Notebook: Updating Emergency Response Plans (ERP) for Drinking Water and Wastewater Systems
Recommendations for optimal emergency response plans for drinking water and wastewater systems.
- Security Guidelines for the Inspection of Bulk Chemical Deliveries
Uniform security inspection requirements for all bulk chemical deliveries to water treatment facilities.
- Chemical Safety Control Strategy: New Requirements
Requirements for safe, secure handling and storage of treatment chemicals at water and wastewater treatment facilities. March 2009.
- Emergency Response Plan (ERP) Compliance Checklist
This checklist is to be completed by a new public water system, or an existing system that has made substantial modifications, to demonstrate that the system has an acceptable emergency response plan in place. Rev. November 2013.
- Request for a Waiver from the Requirement for a Chemical Analyzer
Form to request a waiver from chemical-analyzer requirements if certain conditions can be demonstrated. Rev. March 2012.